CSAT

Submit CSAT response

Submit a CSAT response for a conversation.

Validates:

  • Conversation exists and belongs to your company
  • CSAT survey was sent for the conversation
  • No existing CSAT response for the conversation

Rating values:

  • YES_NO rating style: 0 (No) or 1 (Yes)
  • EMOTICONS rating style: 0-4 (becomes 1-5 in response)
post/v1/csat-surveys/{conversation_id}/responses

Request

  • Base URL: https://api.atlas.so
  • URL: https://api.atlas.so/v1/csat-surveys/{conversation_id}/responses
  • Auth: HTTP bearer

Path parameters

conversation_idstring uuid required

Request body

ratingStyle0 | 1 required
ratingValueinteger required
commentstring nullable

Response

Successful Response

scoreinteger required
commentstring nullable
respondedAtstring date-time required

Changes

No recorded changes to this operation across all 239 revisions of this API.