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Conversations

Save Customer Message

Appends a message from a customer to a ticket

post/v1/conversations/{id}/customer-messages

Path parameters

idstring uuid required

Request body

textstring required
channelstring
subChannelIdentifierstring nullable

Response

Successful Response

idinteger required
sidestring required
typestring required
createdAtstring date-time required
sentAtstring date-time required
textstring required
channelstring nullable
deliveryStatusstring nullable
failedReasonstring nullable
deliveredAtstring date-time nullable

Example response

{
  "agent": {
    "profileUrl": "http://www.example.com/"
  }
}

Changes

No recorded changes to this endpoint across all 52 revisions of this API.