Redemptions & Discount Codes

Redeem customer loyalty points

Changed on

Allows the authenticated customer to redeem their loyalty points for rewards.

Redemption flow:

  1. Customer selects a reward from available options
  2. Frontend calls this endpoint with redeemRuleId
  3. System validates customer has sufficient points
  4. Points are deducted from available balance
  5. Discount code is created in Shopify
  6. Reward record is created with status "UNUSED"
  7. Transaction is logged
  8. Updated loyalty info is returned
  9. Customer receives discount code to use at checkout

Request body fields:

  • redeemRuleId: ID of reward to redeem (required) Get available options from GET /loyalty/cp/api/customer-loyalty
  • points: Override default points (optional) If not provided, uses the redemption rule's default point value
  • variantId: Required for product-specific rewards (optional) Shopify variant ID for "free product" type rewards

Authentication: Requires customer JWT token. The authenticated customer is the one redeeming points. Cannot redeem points on behalf of another customer.

Validation checks:

  • Customer is authenticated
  • Customer has sufficient availablePoints
  • Redemption rule exists and is active
  • For product rewards, variantId is provided
  • Customer is enrolled in loyalty program
  • Customer status is ACTIVE (not excluded)

What happens to points:

  • Deducted from availablePoints immediately
  • Added to lifetime spending total
  • Transaction created with type "REDEEMED"
  • Cannot be undone (points deduction is final)

Discount code generation:

  • For discounts: Creates Shopify discount code
  • Code is unique per customer
  • Has expiry date if configured
  • Minimum purchase amount if configured
  • Product/collection restrictions if configured

Store credit rewards:

  • Adds value to storeCreditBalance instead of creating discount code
  • Can be used as payment method at checkout
  • Managed separately from Shopify discount codes

Error scenarios:

  • Insufficient points: availablePoints is lower than the required points
  • Invalid rule: redeemRuleId doesn't exist or is inactive
  • Missing variantId: Required for product rewards
  • Customer not enrolled: Must enroll first
  • Customer excluded: EXCLUDED or EXCLUDED_BY_CUSTOMER status
  • System error: Shopify API failure, discount code creation failure

Best practices:

  1. Check availablePoints before showing redemption options
  2. Display point cost clearly to customer
  3. Show expected reward (discount %, amount, etc.)
  4. Handle errors gracefully with clear messages
  5. After success, show discount code prominently
  6. Provide copy-to-clipboard functionality for code
  7. Explain when/how to use the discount code

Example response handling:

// After successful redemption
const response = await redeemPoints(ruleId);
// Find the newly created reward
const newReward = response.rewards.find(r => r.status === 'UNUSED');
// Display to customer
showDiscountCode(newReward.discountCode, newReward.expiryDate);

Common UI flow:

  1. Display available redemption options with point costs
  2. Customer clicks "Redeem"
  3. Show confirmation dialog with point cost
  4. Call this endpoint
  5. On success: Show discount code in modal/banner
  6. Update points display with new balance
  7. Add code to "My Rewards" list
post/loyalty/cp/api/redeem-points

Request

  • Base URL
    https://your-store.myshopify.com/apps
  • URL
    https://your-store.myshopify.com/apps/loyalty/cp/api/redeem-points
  • Auth
    none declared

Request body

customerEmailstring nullable

Customer's email address. Alternative to customerId for identifying the customer. Provide either customerId OR customerEmail, not both. Must be a valid email address that exists in your Shopify store. Example: customer@example.com

customerIdinteger nullable

Shopify customer ID (numeric). Identifies which customer is redeeming points. Provide either customerId OR customerEmail, not both. Example: 67890

pointsnumber double nullable

Number of points to redeem. Must be positive. If not provided, uses the default points value from the redemption rule. Customer must have at least this many available points. Example: 100.0

redeemRuleIdinteger required

ID of the redemption rule to use. Determines what reward the customer receives. Use GET /api/external/point-redeem-rules to get available redemption options. Must be an active redemption rule configured in your loyalty program. Example: 5

variantIdinteger nullable

Shopify product variant ID. Required when redeeming for product-specific rewards (free product). Not required for discount codes or store credit rewards. Must be a valid variant ID from your Shopify catalog. Example: 12345678

Example request

{
  "customerId": 67890,
  "points": 100,
  "redeemRuleId": 5,
  "variantId": 12345678
}

Response

Points redeemed successfully, returns updated customer loyalty information with new reward

achievableTierIdinteger
availablePointsnumber double
createAtstring date-time
creditedPointsnumber double
currentVipTierstring
customerStatus'ACTIVE' | 'INACTIVE' | 'EXCLUDED' | 'EXCLUDED_BY_CUSTOMER'
dobstring date
dobYearProvidedboolean
expiringPointsAmountnumber double
pendingPointsnumber double
pointsExpireAtstring date-time
referralLinkstring
referredCompletedinteger
rewardedForCreatingAccountboolean
rewardedForFacebookboolean
rewardedForInstagramboolean
rewardedForNewsLetterboolean
rewardedForPinterestboolean
rewardedForSharingOnFacebookboolean
rewardedForSharingOnXboolean
rewardedForSmsboolean
rewardedForTiktokboolean
rewardedForTwitterboolean
rewardedForYoutubeboolean
spentAmountnumber double
storeCreditBalancenumber double
storeCreditCurrencystring
vipTierExpiredAtstring date-time
vipTierSpentAmountnumber double

Changes