conversations

End Handoff

Ends the handoff for the conversation specified by the conversation_id. This endpoint returns control to the AI Agent and does not end the conversation. It also triggers CSAT for human agent (where applicable), leftover blocks processing, and agent presence dismissal messages.

post/v2/conversations/{conversation_id}/end-handoff/

Request

  • Base URL: https://example.ada.support/api
  • URL: https://example.ada.support/api/v2/conversations/{conversation_id}/end-handoff/
  • Auth: HTTP bearer

Path parameters

conversation_idstring id required

The ID of the conversation to end handoff for

Response

Handoff ended successfully

messagestring

Changes

No recorded changes to this operation across all 1 revision of this API.