Analytics

Changes to Create a new analytics export

post/analytics/exports
    • breaking

      request body became required

    • info

      the request property default value changed from Activity ID Type Source Message ID Segment ID Conversation ID Ticket IDs Segment Segment start Segment end Direction Status Status at activity time Inbox Inbox API ID Inbox at activity time Inbox API IDs at activity time Previous inbox IDs Message date Autoreply Reaction time Total reply time Handle time Response time Ticket resolution time Ticket replies to resolution Attributed to Assignee Author Contact name Contact handle Account names From To Cc Bcc Extract Tags Tag API IDs Tags at activity time Tag API IDs at activity time Tag application duration Activity API ID Message API ID Comment API ID Conversation API ID Message original ID New Conversation First response Business hours Subject Account name Survey rating Survey comment Segment closed Segment contains messages Last segment activity Added tag Added tag API ID Removed tag Removed tag API ID Segment cumulative teammates to Activity ID Type Source Message ID Segment ID Conversation ID Ticket IDs Segment Segment start Segment end Direction Status Status at activity time Inbox Inbox API ID Inbox at activity time Inbox API IDs at activity time Previous inbox IDs Message date Autoreply Reaction time Total reply time Handle time Response time Ticket resolution time Ticket replies to resolution Attributed to Assignee Author Contact name Contact handle Account names From To Cc Bcc Extract Tags Tag API IDs Tags at activity time Tag API IDs at activity time Tag application duration Activity API ID Message API ID Comment API ID Conversation API ID Message original ID New Conversation First response Business hours Subject Account name Survey rating Survey comment Segment closed Segment contains messages Last segment activity Added tag Added tag API ID Removed tag Removed tag API ID Segment cumulative teammates Attributed teammates

    • info

      the request property default value changed from Message ID Segment ID Conversation ID Ticket IDs Segment Direction Status Inbox Inbox API ID Inbox at activity time Inbox API IDs at activity time Message date Autoreply Reaction time Total reply time Handle time Response time Attributed to Assignee Author Contact name Contact handle Account names From To Cc Bcc Extract Tags Tag API IDs Message API ID Conversation API ID New Conversation First response Business hours Subject Segment start Segment end Segment closed Last segment activity Segment cumulative teammates to Message ID Segment ID Conversation ID Ticket IDs Segment Direction Status Inbox Inbox API ID Inbox at activity time Inbox API IDs at activity time Message date Autoreply Reaction time Total reply time Handle time Response time Attributed to Assignee Author Contact name Contact handle Account names From To Cc Bcc Extract Tags Tag API IDs Message API ID Conversation API ID New Conversation First response Business hours Subject Segment start Segment end Segment closed Last segment activity Segment cumulative teammates Attributed teammates

    • info

      added the new Attributed teammates enum value to the request property //////

    • info

      added the new Attributed teammates enum value to the request property /////