---
title: "Cancel an order"
method: PUT
path: "/v1/orders/{orderNumber}/cancel"
tags: ["Orders"]
---

# Cancel an order

`PUT /v1/orders/{orderNumber}/cancel`

**Note:** This operation is only available if you have the [Orders](https://docs.zuora.com?resourceId=billing-overview-orders) feature enabled. If you are an existing Zuora <a href="https://docs.zuora.com?resourceId=billing-subscribe-and-amend" target="_blank">Subscribe and Amend</a> customer, we recommend you enable <a href="https://docs.zuora.com?resourceId=billing-overview-orders" target="_blank">Orders Harmonization</a> to access the <a href="https://docs.zuora.com?resourceId=billing-overview-orders" target="_blank">Orders</a> feature. With Orders, you can access both existing functions for subscription and billing management and the <a href="https://docs.zuora.com?resourceId=billing-orders-harmonization" target="_blank">new features</a> on Zuora Billing.

**Note:** Cancellation is only valid for draft or scheduled orders. If the order is not in draft or scheduled status, the API returns an error.

## Path parameters

- `orderNumber` string, string, required

## Headers

- `Accept-Encoding` string
- `Content-Encoding` string
- `Zuora-Track-Id` string
- `Zuora-Entity-Ids` string
- `Zuora-Org-Ids` string
- `Zuora-Version` string

## Request body

- object
  - `cancelReason` string — The reason for cancelling the order.

## Response `200`

OK

- PutOrderCancelResponse
  - `processId` string — The ID of the process that handles the operation.
  - `reasons` object[] — The container of the error code and message. This field is available only if the `success` field is `false`.
    - `code` string — The error code of response.
    - `message` string — The detail information of the error response
  - `requestId` string, uuid — Unique identifier of the request.
  - `success` boolean — Indicates whether the call succeeded.
  - `accountNumber` string — The account number for the order.
  - `cancelReason` string — The reason for cancelling the order.
  - `orderNumber` string — The order number of the order created.
  - `status` 'Cancelled' — Status of the order. `Cancelled` is only valid value.

## Other responses

- `500` — Internal Server Error
- `4XX` — Request Errors

---

[API](https://skmtc.dev/zuora/apis/api-reference.md) · [All operations](https://skmtc.dev/zuora/apis/api-reference/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/zuora/api-reference/revisions/d11e237f3e54/schema)