---
title: "WhatsApp display-name review outcome event"
method: POST
path: "whatsapp.account.name_status_updated"
tags: ["Webhook Events"]
---

# WhatsApp display-name review outcome event

`POST whatsapp.account.name_status_updated` (webhook)

Fired when Meta finishes reviewing a WhatsApp Business display-name
change. Forwarded from Meta's `phone_number_name_update` webhook
field on the WhatsApp Business Account. Fires only on a review
outcome (`name.status` APPROVED, DECLINED, or PENDING_REVIEW); a name
applied without review reports `name_status:
AVAILABLE_WITHOUT_REVIEW` on the phone node instead and produces no
event here. `decision` REJECTED maps to DECLINED and DEFERRED maps to
PENDING_REVIEW, matching the `name_status` vocabulary returned by
`GET /v1/whatsapp/number-info`. Delivery is at-least-once; dedupe on
`(account.accountId, name.status, name.requestedName)`.

## Payload

- WebhookPayloadWhatsAppAccountNameStatusUpdated — Webhook payload for the `whatsapp.account.name_status_updated` event. Fired when Meta finishes reviewing a WhatsApp display-name change on a connected number. Maps Meta's `phone_number_name_update` WABA webhook field onto our event envelope. Fires only for a review outcome (APPROVED, DECLINED, PENDING_REVIEW); a name applied without review reports `name_status: AVAILABLE_WITHOUT_REVIEW` on the phone node instead, and Meta never sends this webhook field for that case.
  - `id` string, required — Stable webhook event ID
  - `event` 'whatsapp.account.name_status_updated', required
  - `account` object, required
    - `accountId` string, required
    - `profileId` string, required
    - `platform` 'whatsapp', required
    - `username` string, required
    - `displayName` string
  - `name` object, required
    - `status` 'APPROVED' | 'DECLINED' | 'PENDING_REVIEW', required — Normalized from Meta's `decision` (REJECTED -> DECLINED, DEFERRED -> PENDING_REVIEW; the review is still open on DEFERRED, not a rejection).
    - `requestedName` string, nullable, required — The display name Meta reviewed. Null if Meta did not send one.
    - `rejectionReason` string, nullable, required — Meta's free-form decline reason. Null on approval, or when Meta sends the literal string "NONE".
    - `displayPhoneNumber` string, nullable, required — The phone number this review is for, as Meta reported it.
  - `timestamp` string, date-time, required — UTC time at which Zernio generated this event (set once when the event payload is built, before delivery is queued). Retries and redeliveries keep the original value, so it reflects the event, not the delivery attempt.

## Acknowledgement `200`

Webhook received successfully

---

[API](https://skmtc.dev/zernio/apis/zernio-api.md) · [All operations](https://skmtc.dev/zernio/apis/zernio-api/llms.txt) · [OpenAPI document](https://skmtc.dev/zernio/apis/zernio-api/revisions/b2325332041a?raw)