---
title: "WhatsApp quality rating or messaging limit changed"
method: POST
path: "whatsapp.account.quality_updated"
tags: ["Webhook Events"]
---

# WhatsApp quality rating or messaging limit changed

`POST whatsapp.account.quality_updated` (webhook)

Fired when a connected WhatsApp number's quality rating or messaging limit tier
changes. Delivery is at-least-once; dedupe on the event `id`.

## Payload

- WebhookPayloadWhatsAppAccountQualityUpdated — Webhook payload for `whatsapp.account.quality_updated`. Fired when a connected number's quality rating or messaging limit tier differs from the value Zernio held. Tier changes that Meta applies to the whole portfolio fire once per connected number.
  - `id` string, required — Stable webhook event ID: the dedupe key, also sent as the X-Zernio-Event-Id header and identical on every retry and redelivery. It identifies the event only, never an account or other resource.
  - `event` 'whatsapp.account.quality_updated', required
  - `account` object, required
    - `accountId` string, required
    - `profileId` string, required
    - `platform` 'whatsapp', required
    - `username` string, required
    - `displayName` string, nullable
  - `quality` object, required
    - `source` 'phone_number_quality_update' | 'business_capability_update', required — The Meta webhook field that reported the change.
    - `metaEvent` string, nullable, required — Meta's `event` on phone_number_quality_update (for example FLAGGED, UNFLAGGED, UPGRADE, DOWNGRADE, ONBOARDING, THROUGHPUT_UPGRADE). Null on business_capability_update.
    - `qualityRating` string, nullable, required — Current quality rating (GREEN, YELLOW, RED, UNKNOWN), read live from Meta on FLAGGED/UNFLAGGED.
    - `previousQualityRating` string, nullable, required
    - `messagingLimitTier` string, nullable, required — Current messaging limit tier, for example TIER_250, TIER_2K, TIER_10K, TIER_100K, TIER_UNLIMITED.
    - `previousMessagingLimitTier` string, nullable, required
    - `displayPhoneNumber` string, nullable, required
  - `timestamp` string, date-time, required — UTC time at which Zernio generated this event (set once when the event payload is built, before delivery is queued). Retries and redeliveries keep the original value, so it reflects the event, not the delivery attempt.

## Acknowledgement `200`

Webhook received successfully

---

[API](https://skmtc.dev/zernio/apis/zernio-api.md) · [All operations](https://skmtc.dev/zernio/apis/zernio-api/llms.txt) · [OpenAPI document](https://skmtc.dev/zernio/apis/zernio-api/revisions/f92af0e169c1?raw)