---
title: "WhatsApp account alert received"
method: POST
path: "whatsapp.account.alert_received"
tags: ["Webhook Events"]
---

# WhatsApp account alert received

`POST whatsapp.account.alert_received` (webhook)

Fired for each Meta `account_alerts` notification on a connected WhatsApp
Business Account.

## Payload

- WebhookPayloadWhatsAppAccountAlertReceived — Webhook payload for `whatsapp.account.alert_received`, forwarded from Meta's `account_alerts` webhook. Alerts about a specific number go to that number's account; business-level alerts go to every connected number on the WABA.
  - `id` string, required — Stable webhook event ID: the dedupe key, also sent as the X-Zernio-Event-Id header and identical on every retry and redelivery. It identifies the event only, never an account or other resource.
  - `event` 'whatsapp.account.alert_received', required
  - `account` object, required
    - `accountId` string, required
    - `profileId` string, required
    - `platform` 'whatsapp', required
    - `username` string, required
    - `displayName` string, nullable
  - `alert` object, required
    - `entityType` string, nullable, required — BUSINESS, PHONE_NUMBER or CURRENT_STATUS_ID.
    - `entityId` string, nullable, required
    - `severity` string, nullable, required — CRITICAL, WARNING or INFORMATIONAL.
    - `status` string, nullable, required — ACTIVE or NONE.
    - `type` string, nullable, required — For example INCREASED_CAPABILITIES_ELIGIBILITY_DEFERRED, INCREASED_CAPABILITIES_ELIGIBILITY_FAILED, INCREASED_CAPABILITIES_ELIGIBILITY_NEED_MORE_INFO, OBA_APPROVED, OBA_REJECTED, PROFILE_PICTURE_LOST.
    - `description` string, nullable, required
  - `timestamp` string, date-time, required — UTC time at which Zernio generated this event (set once when the event payload is built, before delivery is queued). Retries and redeliveries keep the original value, so it reflects the event, not the delivery attempt.

## Acknowledgement `200`

Webhook received successfully

---

[API](https://skmtc.dev/zernio/apis/zernio-api.md) · [All operations](https://skmtc.dev/zernio/apis/zernio-api/llms.txt) · [OpenAPI document](https://skmtc.dev/zernio/apis/zernio-api/revisions/f92af0e169c1?raw)