---
title: "Checkout abandoned"
method: POST
path: "CHECKOUT_ABANDONED"
tags: ["Webhooks"]
---

# Checkout abandoned

`POST CHECKOUT_ABANDONED` (webhook)

The hosted checkout saved the payer's name, e-mail and CPF or CNPJ, and the payment was still unpaid 30 minutes later. The checkout saves them as soon as all three are filled in and valid, or when it opens with details the browser remembered. When the payment was created with a customer that has a name of 2 to 120 characters, a valid e-mail and a CPF or CNPJ with valid check digits, the wait starts instead the first time the checkout is opened while the payment is waiting for a method, with or without `skip_customer=1`. The delay is set by YuvexPay for the whole platform and can change.

Opt-in: delivered only to endpoints that selected this event, never to the others. Sent at most once per payment, never for headless payments or for sandbox payments, and never by a manual resend. The payment can still be paid after this event: read its current status with `GET /v1/payments/{paymentId}` before contacting the payer. `buyer` carries the payer's contact, and the same response carries it in `payer`.

The HTTP body is this object exactly — there is no envelope and no `type` field. The event name is delivered in the `X-Webhook-Event` header. All five fields are always present.

## Payload

- object
  - `id` string, uuid, required: Payment id.
  - `txId` string, required: Payment transaction id.
  - `status` 'PENDING_METHOD_SELECTION' | 'NEW' | 'PROCESSING' | 'EXPIRED' | 'CANCELLED', required: The payment's status when the event was sent. The event can arrive after `PAYMENT_EXPIRED` or `PAYMENT_CANCELLED` for the same payment.
  - `amount` number, required: The payment `amount` in BRL, the same value `GET /v1/payments/{paymentId}` returns.
  - `buyer` object, required: The payer's contact. A field the payment does not have comes from the customer record linked to the payment, and is `null` when it is not known there either. Never `null` itself.
    - `name` string, nullable, required: The name you sent in `customer`, completed with the one the payer typed on the checkout.
    - `email` string, nullable, required: The e-mail the payer typed on the checkout, else the one you sent in `customer`.
    - `phone` string, nullable, required: The phone the payer typed on the checkout, else the one you sent in `customer`.

## Acknowledgement `200`

Return a 2xx status to acknowledge receipt.

---

[API](https://skmtc.dev/yuvexpay/apis/yuvexpay-api.md) - [All operations](https://skmtc.dev/yuvexpay/apis/yuvexpay-api/llms.txt) - [OpenAPI document](https://skmtc.dev/yuvexpay/apis/yuvexpay-api/revisions/a5e417a542bc?raw)