---
title: "GET /api/v1/support/tickets/{id}"
method: GET
path: "/api/v1/support/tickets/{id}"
tags: ["Support"]
---

# GET /api/v1/support/tickets/{id}

`GET /api/v1/support/tickets/{id}`

## Request

- Base URL: `https://xquik.com`
- URL: `https://xquik.com/api/v1/support/tickets/{id}`
- Auth: one of:
  - API key in header `x-api-key`
  - HTTP bearer

Returns 1 support ticket with its message history.

## Path parameters

- `id` string, required

## Response `200`

Ticket detail

- object
  - `publicId` string, required
  - `subject` string, required
  - `status` 'open' | 'in_progress' | 'resolved' | 'closed', required
  - `createdAt` string, date-time, required
  - `updatedAt` string, date-time, required
  - `messages` object[], required
    - `body` string, required
    - `sender` 'user' | 'support' | 'system', required
    - `createdAt` string, date-time, required
    - `attachments` SupportAttachment[], required
      - `publicId` string, required
      - `filename` string, required
      - `contentType` 'image/jpeg' | 'image/png' | 'image/gif' | 'image/webp' | 'video/mp4' | 'video/quicktime' | 'video/webm', required: Validated media type.
      - `kind` 'image' | 'video', required: Attachment media class.
      - `sizeBytes` integer, required
      - `status` 'pending' | 'ready' | 'failed', required: Storage processing state.
      - `url` string, required

## Other responses

- `400`: Invalid input. A value past its maxLength gets this answer, & the message names the field & its limit.
- `401`: Unauthenticated
- `404`: Not found
- `429`: Too many requests right now. Each user gets 500 reads a second. Each minute allows 120 writes & 60 deletes. `x_api_rate_limited` means X limits this read for now. Neither answer costs anything. Wait for the seconds in `Retry-After`, then retry.
- `500`: Unexpected error.
- `default`: Unexpected error.

## Changes

- **2026-10-20** `45942c75fdc2`: 12 warning
  - added the new `topup_in_progress` enum value to the `allOf[#/components/schemas/Error]/error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `429`
  - added the new `topup_in_progress` enum value to the `allOf[#/components/schemas/Error]/error/oneOf[subschema #2: StructuredError]/code` response property for the response status `429`
  - added the new `topup_in_progress` enum value to the `error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `400`
  - added the new `topup_in_progress` enum value to the `error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `401`
  - …8 more

[Operation history](https://skmtc.dev/xquik-dev/apis/xquik-api/changes/api/v1/support/tickets/:id/get.md)

---

[API](https://skmtc.dev/xquik-dev/apis/xquik-api.md) · [All operations](https://skmtc.dev/xquik-dev/apis/xquik-api/llms.txt) · [OpenAPI document](https://skmtc.dev/xquik-dev/apis/xquik-api/revisions/45942c75fdc2?raw)