---
title: "Download support ticket media"
method: GET
path: "/support/attachments/{id}"
tags: ["Support"]
---

# Download support ticket media

`GET /support/attachments/{id}`

Streams an authenticated user's support image or video. Video requests support one standard byte range for seeking and resumable playback.

## Path parameters

- `id` string, required

## Headers

- `Range` string

## Response `200`

Complete image or video bytes

## Other responses

- `206` — Requested partial video bytes
- `401` — Unauthenticated
- `404` — Not found
- `416` — Invalid or unsatisfiable byte range
- `429` — Xquik tier rate limit exceeded. The response includes a `Retry-After` header with the number of seconds to wait before retrying.

## Changes

- **2026-09-26** `db02366a5e8d` — 8 warning
  - added the new `bookmark_folders_unavailable` enum value to the `allOf[#/components/schemas/Error]/error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `429`
  - added the new `bookmark_folders_unavailable` enum value to the `allOf[#/components/schemas/Error]/error/oneOf[subschema #2: StructuredError]/code` response property for the response status `429`
  - added the new `bookmark_folders_unavailable` enum value to the `error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `401`
  - added the new `bookmark_folders_unavailable` enum value to the `error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `404`
  - …4 more
- …earlier changes not shown

[Full history](https://skmtc.dev/xquik-dev/apis/xquik-api-3/changes/support/attachments/:id/get.md)

---

[API](https://skmtc.dev/xquik-dev/apis/xquik-api-3.md) · [All operations](https://skmtc.dev/xquik-dev/apis/xquik-api-3/llms.txt) · [OpenAPI document](https://skmtc.dev/xquik-dev/apis/xquik-api-3/revisions/db02366a5e8d?raw)