---
title: "Download support ticket media"
method: GET
path: "/api/v1/support/attachments/{id}"
tags: ["Support"]
---

# Download support ticket media

`GET /api/v1/support/attachments/{id}`

Streams an authenticated user's support image or video. Video requests support one standard byte range for seeking and resumable playback.

## Path parameters

- `id` string, required

## Headers

- `Range` string

## Response `200`

Complete image or video bytes

## Other responses

- `206` — Requested partial video bytes
- `401` — Unauthenticated
- `404` — Not found
- `416` — Invalid or unsatisfiable byte range
- `429` — Xquik tier rate limit exceeded. The response includes a `Retry-After` header with the number of seconds to wait before retrying.
- `default` — Unexpected error.

## Changes

- **2026-08-12** `5d4938bb7de3` — 90 warning
  - added the new `closed` enum value to the `allOf[#/components/schemas/Error]/error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `429`
  - added the new `closed` enum value to the `allOf[#/components/schemas/Error]/error/oneOf[subschema #2: StructuredError]/code` response property for the response status `429`
  - added the new `closed` enum value to the `error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `401`
  - added the new `closed` enum value to the `error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `404`
  - …86 more
- **2026-08-12** `4da209b29df8` — 30 warning
  - added the new `coverage_cursor_gone` enum value to the `allOf[#/components/schemas/Error]/error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `429`
  - added the new `coverage_cursor_gone` enum value to the `allOf[#/components/schemas/Error]/error/oneOf[subschema #2: StructuredError]/code` response property for the response status `429`
  - added the new `coverage_cursor_gone` enum value to the `error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `401`
  - added the new `coverage_cursor_gone` enum value to the `error/oneOf[subschema #1: LegacyErrorCode]/` response property for the response status `404`
  - …26 more

[Change history](https://skmtc.dev/xquik-dev/apis/xquik-api-2/changes/api/v1/support/attachments/:id/get.md)

---

[API](https://skmtc.dev/xquik-dev/apis/xquik-api-2.md) · [All operations](https://skmtc.dev/xquik-dev/apis/xquik-api-2/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/xquik-dev/xquik-api-2/revisions/834c16fa45e8/schema)