---
title: "Talk to Runtime support (an AI agent that can escalate to a person)."
method: POST
path: "/v1/support/messages"
tags: ["support"]
---

# Talk to Runtime support (an AI agent that can escalate to a person).

`POST /v1/support/messages`

## Request

- Base URL: `https://api.withruntime.com`
- URL: `https://api.withruntime.com/v1/support/messages`
- Auth: HTTP bearer

Returns {conversationId, status: answered | working | escalated | waiting_customer | capped, reply?, pendingActions}. When status is working, read the conversation again in about a minute. Support proposes account actions; nothing runs until you send approveActionId with its approveInputHash.

## Request body

- object
  - `conversationId` string: From a previous reply.
  - `message` string
  - `approveActionId` string
  - `approveInputHash` string
  - `denyActionId` string

## Response `200`

Success

- object
  - `conversationId` string, required
  - `status` 'answered' | 'working' | 'escalated' | 'waiting_customer' | 'capped', required
  - `reply` string
  - `pendingActions` object[]: Proposed account actions; nothing runs until one is approved.
    - `id` string, required
    - `action` string, required
    - `resourceId` string
    - `summary` string, required
    - `inputHash` string, required
    - `expiresAt` string, date-time

## Other responses

- `default`: Error

---

[API](https://skmtc.dev/withruntime/apis/runtime-cloud-api.md) · [All operations](https://skmtc.dev/withruntime/apis/runtime-cloud-api/llms.txt) · [OpenAPI document](https://skmtc.dev/withruntime/apis/runtime-cloud-api/revisions/6f4012286988?raw)