---
title: "Get many conversation items"
method: POST
path: "/v2/api/conversations/items/batch"
tags: ["Conversations"]
---

# Get many conversation items

`POST /v2/api/conversations/items/batch`

Returns multiple conversation items by their IDs in a single request. Use this to fetch full details (summary, tags, recording, etc.) for items returned by the analytics drilldown or any other list.

## Request body

- object
  - `ids` string[], required — Array of conversation item IDs (max 100)

## Response `200`

Conversation items

- object
  - `data` ConversationItem[]
    - `id` string
    - `type` 'CALL' | 'SMS'
    - `direction` 'INBOUND' | 'OUTBOUND'
    - `allo_number` string
    - `contact_number` string
    - `contacts` Contact[]
      - `id` string
      - `name` string
      - `company` object, nullable
        - `id` string
        - `name` string
      - `deals` object[]
        - `id` string
        - `name` string
        - `status` 'OPEN' | 'WON' | 'LOST'
    - `user` UserRef
      - `id` string
      - `name` string
      - `email` string
    - `date` string, date-time
    - `duration` integer, nullable
    - `result` 'ANSWERED' | 'VOICEMAIL' | 'TRANSFERRED', nullable
    - `recording_url` string, nullable
    - `summary` string, nullable
    - `tags` string[], nullable
    - `transcript` TranscriptEntry[], nullable
      - `source` 'USER' | 'EXTERNAL'
      - `time` string, date-time
      - `text` string
    - `content` string, nullable
    - `status` 'PENDING' | 'SENT' | 'DELIVERED' | 'FAILED', nullable
    - `message_type` 'SMS' | 'MMS' | 'WHATSAPP', nullable

## Other responses

- `400` — Invalid request parameters
- `401` — Invalid or missing API key
- `429` — Rate limit exceeded

---

[API](https://skmtc.dev/withallo/apis/allo-api.md) · [All operations](https://skmtc.dev/withallo/apis/allo-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/withallo/allo-api/revisions/9aab4db82933/schema)