---
title: "POST /ticketServiceLevelAgreement"
method: POST
path: "/ticketServiceLevelAgreement"
tags: ["ticketServiceLevelAgreement"]
---

# POST /ticketServiceLevelAgreement

`POST /ticketServiceLevelAgreement`

## Request

- Base URL: `https://www.weclapp.com/api/nullapi/v2`
- URL: `https://www.weclapp.com/api/nullapi/v2/ticketServiceLevelAgreement`
- Auth: API key in header `AuthenticationToken`
- TypeScript: <https://skmtc.dev/weclapp/apis/weclapp-api/docs/ticketServiceLevelAgreement/post.ts> (a function with typed inputs; its response is checked against the schema)

create a ticketServiceLevelAgreement

## Query parameters

- `dryRun` boolean

## Request body

- TicketServiceLevelAgreement
  - `id` string
  - `version` string
  - `active` boolean
  - `categories` OnlyId[]
    - `id` string
  - `createdDate` integer
  - `customers` OnlyId[]
    - `id` string
  - `includeNoTicketType` boolean
  - `lastModifiedDate` integer
  - `name` string, required
  - `ratingId` string
  - `targets` TicketServiceLevelAgreementTarget[]
    - `assignmentTimeQuantity` integer
    - `assignmentTimeUnit` 'DAYS' | 'HOURS' | 'MINUTES' | 'NONE'
    - `businessHolidaysId` integer
    - `firstReplyTimeQuantity` integer
    - `firstReplyTimeUnit` 'DAYS' | 'HOURS' | 'MINUTES' | 'NONE'
    - `notification` boolean
    - `priorityId` string
    - `sendEscalationEmail` boolean
    - `solutionTimeQuantity` integer
    - `solutionTimeUnit` 'DAYS' | 'HOURS' | 'MINUTES' | 'NONE'
    - `workScheduleProfileId` string
  - `types` OnlyId[]
    - `id` string

## Response `201`

ticketServiceLevelAgreement create response

- TicketServiceLevelAgreement
  - `id` string
  - `version` string
  - `active` boolean
  - `categories` OnlyId[]
    - `id` string
  - `createdDate` integer
  - `customers` OnlyId[]
    - `id` string
  - `includeNoTicketType` boolean
  - `lastModifiedDate` integer
  - `name` string, required
  - `ratingId` string
  - `targets` TicketServiceLevelAgreementTarget[]
    - `assignmentTimeQuantity` integer
    - `assignmentTimeUnit` 'DAYS' | 'HOURS' | 'MINUTES' | 'NONE'
    - `businessHolidaysId` integer
    - `firstReplyTimeQuantity` integer
    - `firstReplyTimeUnit` 'DAYS' | 'HOURS' | 'MINUTES' | 'NONE'
    - `notification` boolean
    - `priorityId` string
    - `sendEscalationEmail` boolean
    - `solutionTimeQuantity` integer
    - `solutionTimeUnit` 'DAYS' | 'HOURS' | 'MINUTES' | 'NONE'
    - `workScheduleProfileId` string
  - `types` OnlyId[]
    - `id` string

## Other responses

- `default`: error response

## Changes

- **2026-11-07** `0e021229755d`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/weclapp/apis/weclapp-api/changes/ticketServiceLevelAgreement/post.md)

---

[API](https://skmtc.dev/weclapp/apis/weclapp-api.md) - [All operations](https://skmtc.dev/weclapp/apis/weclapp-api/llms.txt) - [OpenAPI document](https://skmtc.dev/weclapp/apis/weclapp-api/revisions/0e021229755d?raw)