---
title: "GET /ticketServiceLevelAgreement"
method: GET
path: "/ticketServiceLevelAgreement"
tags: ["ticketServiceLevelAgreement"]
---

# GET /ticketServiceLevelAgreement

`GET /ticketServiceLevelAgreement`

## Request

- Base URL: `https://www.weclapp.com/api/nullapi/v2`
- URL: `https://www.weclapp.com/api/nullapi/v2/ticketServiceLevelAgreement`
- Auth: API key in header `AuthenticationToken`
- TypeScript: <https://skmtc.dev/weclapp/apis/weclapp-api/docs/ticketServiceLevelAgreement/get.ts> (a function with typed inputs; its response is checked against the schema)

query ticketServiceLevelAgreement

## Query parameters

- `page` integer
- `pageSize` integer
- `sort` string

## Response `200`

ticketServiceLevelAgreement response

- object
  - `result` TicketServiceLevelAgreement[]
    - `id` string
    - `version` string
    - `active` boolean
    - `categories` OnlyId[]
      - `id` string
    - `createdDate` integer
    - `customers` OnlyId[]
      - `id` string
    - `includeNoTicketType` boolean
    - `lastModifiedDate` integer
    - `name` string, required
    - `ratingId` string
    - `targets` TicketServiceLevelAgreementTarget[]
      - `assignmentTimeQuantity` integer
      - `assignmentTimeUnit` 'DAYS' | 'HOURS' | 'MINUTES' | 'NONE'
      - `businessHolidaysId` integer
      - `firstReplyTimeQuantity` integer
      - `firstReplyTimeUnit` 'DAYS' | 'HOURS' | 'MINUTES' | 'NONE'
      - `notification` boolean
      - `priorityId` string
      - `sendEscalationEmail` boolean
      - `solutionTimeQuantity` integer
      - `solutionTimeUnit` 'DAYS' | 'HOURS' | 'MINUTES' | 'NONE'
      - `workScheduleProfileId` string
    - `types` OnlyId[]
      - `id` string

## Other responses

- `default`: error response

## Changes

- **2026-11-07** `0e021229755d`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/weclapp/apis/weclapp-api/changes/ticketServiceLevelAgreement/get.md)

---

[API](https://skmtc.dev/weclapp/apis/weclapp-api.md) - [All operations](https://skmtc.dev/weclapp/apis/weclapp-api/llms.txt) - [OpenAPI document](https://skmtc.dev/weclapp/apis/weclapp-api/revisions/0e021229755d?raw)