---
title: "PUT /ticket/id/{id}"
method: PUT
path: "/ticket/id/{id}"
tags: ["ticket"]
---

# PUT /ticket/id/{id}

`PUT /ticket/id/{id}`

## Request

- Base URL: `https://www.weclapp.com/api/nullapi/v2`
- URL: `https://www.weclapp.com/api/nullapi/v2/ticket/id/{id}`
- Auth: API key in header `AuthenticationToken`
- TypeScript: <https://skmtc.dev/weclapp/apis/weclapp-api/docs/ticket/id/:id/put.ts> (a function with typed inputs; its response is checked against the schema)

update ticket

## Path parameters

- `id` string, required

## Query parameters

- `dryRun` boolean

## Request body

- Ticket
  - `id` string
  - `version` string
  - `assignedPoolingGroupId` string
  - `assignedUserId` string
  - `billable` boolean
  - `billableStatus` boolean
  - `ccEmailAddresses` string
  - `contactId` string
  - `contractId` string
  - `createdDate` integer
  - `customAttributes` CustomAttribute[]
    - `attributeDefinitionId` string
    - `booleanValue` boolean
    - `dateValue` integer
    - `entityId` string
    - `entityReferences` EntityReference[]
      - `entityId` string
      - `entityName` string
    - `numberValue` string, number
    - `selectedValueId` string
    - `selectedValues` OnlyId[]
      - `id` string
    - `stringValue` string
  - `description` string
  - `disableEmailTemplates` boolean
  - `email` string
  - `entityReferences` EntityReference[]
    - `entityId` string
    - `entityName` string
  - `finishedDate` integer
  - `firstName` string
  - `followUpDate` integer
  - `invoicingStatus` 'INVOICED' | 'NOT_INVOICED' | 'PARTLY_INVOICED'
  - `isTemplate` boolean
  - `language` string
  - `lastModifiedDate` integer
  - `lastName` string
  - `legacyArticleId` string
  - `legacyTimeAndMaterialTicket` boolean
  - `mail2TicketId` string
  - `mobilePhoneNumber` string
  - `note` string
  - `partyId` string
  - `performanceRecordedStatus` 'NOT_PERFORMANCE_RECORDABLE' | 'ON_PERFORMANCE_RECORD' | 'PERFORMANCE_RECORDABLE' | 'PERFORMANCE_RECORDED'
  - `phoneNumber` string
  - `publicPageExpirationDate` integer
  - `publicPageUuid` string
  - `resolvedYourIssue` boolean
  - `responsibleUserId` string
  - `room` string
  - `salesOrderId` string
  - `solutionDueDate` integer
  - `subject` string
  - `tags` string[]
  - `ticketCategoryId` string
  - `ticketChannelId` string
  - `ticketNumber` string
  - `ticketPriorityId` string, required
  - `ticketRating` 'STARS_1' | 'STARS_2' | 'STARS_3' | 'STARS_4' | 'STARS_5'
  - `ticketRatingComment` string
  - `ticketRatingDate` integer
  - `ticketServiceLevelAgreementId` string
  - `ticketStatusId` string, required
  - `ticketTypeId` string
  - `watchers` OnlyId[]
    - `id` string

## Response `200`

ticket update response

- Ticket
  - `id` string
  - `version` string
  - `assignedPoolingGroupId` string
  - `assignedUserId` string
  - `billable` boolean
  - `billableStatus` boolean
  - `ccEmailAddresses` string
  - `contactId` string
  - `contractId` string
  - `createdDate` integer
  - `customAttributes` CustomAttribute[]
    - `attributeDefinitionId` string
    - `booleanValue` boolean
    - `dateValue` integer
    - `entityId` string
    - `entityReferences` EntityReference[]
      - `entityId` string
      - `entityName` string
    - `numberValue` string, number
    - `selectedValueId` string
    - `selectedValues` OnlyId[]
      - `id` string
    - `stringValue` string
  - `description` string
  - `disableEmailTemplates` boolean
  - `email` string
  - `entityReferences` EntityReference[]
    - `entityId` string
    - `entityName` string
  - `finishedDate` integer
  - `firstName` string
  - `followUpDate` integer
  - `invoicingStatus` 'INVOICED' | 'NOT_INVOICED' | 'PARTLY_INVOICED'
  - `isTemplate` boolean
  - `language` string
  - `lastModifiedDate` integer
  - `lastName` string
  - `legacyArticleId` string
  - `legacyTimeAndMaterialTicket` boolean
  - `mail2TicketId` string
  - `mobilePhoneNumber` string
  - `note` string
  - `partyId` string
  - `performanceRecordedStatus` 'NOT_PERFORMANCE_RECORDABLE' | 'ON_PERFORMANCE_RECORD' | 'PERFORMANCE_RECORDABLE' | 'PERFORMANCE_RECORDED'
  - `phoneNumber` string
  - `publicPageExpirationDate` integer
  - `publicPageUuid` string
  - `resolvedYourIssue` boolean
  - `responsibleUserId` string
  - `room` string
  - `salesOrderId` string
  - `solutionDueDate` integer
  - `subject` string
  - `tags` string[]
  - `ticketCategoryId` string
  - `ticketChannelId` string
  - `ticketNumber` string
  - `ticketPriorityId` string, required
  - `ticketRating` 'STARS_1' | 'STARS_2' | 'STARS_3' | 'STARS_4' | 'STARS_5'
  - `ticketRatingComment` string
  - `ticketRatingDate` integer
  - `ticketServiceLevelAgreementId` string
  - `ticketStatusId` string, required
  - `ticketTypeId` string
  - `watchers` OnlyId[]
    - `id` string

## Other responses

- `default`: error response

## Changes

- **2026-11-07** `0e021229755d`: 1 info
  - added the new optional `query` request parameter `dryRun`
- **2023-05-10** `b7b4270a0f69`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/weclapp/apis/weclapp-api/changes/ticket/id/:id/put.md)

---

[API](https://skmtc.dev/weclapp/apis/weclapp-api.md) - [All operations](https://skmtc.dev/weclapp/apis/weclapp-api/llms.txt) - [OpenAPI document](https://skmtc.dev/weclapp/apis/weclapp-api/revisions/0e021229755d?raw)