---
title: "Create a reply template"
method: POST
path: "/support/templates"
---

# Create a reply template

`POST /support/templates`

## Request

- Base URL: `https://api.web2wave.com/api`
- URL: `https://api.web2wave.com/api/support/templates`
- Auth: API key in header `api_key`

## Headers

- `api_key` string, required
- `X-Web2wave-Project-Id` string

## Request body

- object
  - `name` string, required
  - `body` string, required

## Response `201`

Created

- object
  - `success` boolean
  - `template` SupportTemplate
    - `id` integer
    - `name` string
    - `body` string: Plain text with `{placeholders}`, see `placeholders` of `GET /support/templates`
    - `created_at` string, date-time
    - `updated_at` string, date-time

## Other responses

- `422`: Validation error

## Changes

- **2026-11-03** `eb8b2d9124ac`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/web2wave/apis/web2wave-api/changes/support/templates/post.md)

---

[API](https://skmtc.dev/web2wave/apis/web2wave-api.md) - [All operations](https://skmtc.dev/web2wave/apis/web2wave-api/llms.txt) - [OpenAPI document](https://skmtc.dev/web2wave/apis/web2wave-api/revisions/eb8b2d9124ac?raw)