---
title: "List reply templates"
method: GET
path: "/support/templates"
---

# List reply templates

`GET /support/templates`

## Request

- Base URL: `https://api.web2wave.com/api`
- URL: `https://api.web2wave.com/api/support/templates`
- Auth: API key in header `api_key`

Quick replies for agents, and the messages used by auto replies. Includes the `placeholders` you can use in a body.

## Headers

- `api_key` string, required
- `X-Web2wave-Project-Id` string

## Response `200`

Templates

- object
  - `success` boolean
  - `templates` SupportTemplate[]
    - `id` integer
    - `name` string
    - `body` string: Plain text with `{placeholders}`, see `placeholders` of `GET /support/templates`
    - `created_at` string, date-time
    - `updated_at` string, date-time
  - `placeholders` object

## Changes

- **2026-11-03** `eb8b2d9124ac`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/web2wave/apis/web2wave-api/changes/support/templates/get.md)

---

[API](https://skmtc.dev/web2wave/apis/web2wave-api.md) - [All operations](https://skmtc.dev/web2wave/apis/web2wave-api/llms.txt) - [OpenAPI document](https://skmtc.dev/web2wave/apis/web2wave-api/revisions/eb8b2d9124ac?raw)