---
title: "Add an internal note"
method: POST
path: "/support/conversations/{id}/notes"
---

# Add an internal note

`POST /support/conversations/{id}/notes`

## Request

- Base URL: `https://api.web2wave.com/api`
- URL: `https://api.web2wave.com/api/support/conversations/{id}/notes`
- Auth: API key in header `api_key`

Visible to the team only, never sent to the customer.

## Path parameters

- `id` integer, required

## Headers

- `api_key` string, required
- `X-Web2wave-Project-Id` string

## Request body

- object
  - `body` string, required

## Response `201`

Note created

- object
  - `success` boolean
  - `note` SupportNote: Internal note. Never sent to the customer.
    - `id` integer
    - `type` 'note'
    - `author` object
      - `id` integer, nullable
      - `name` string
    - `body` string
    - `created_at` string, date-time

## Other responses

- `404`: Not found

## Changes

- **2026-11-03** `eb8b2d9124ac`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/web2wave/apis/web2wave-api/changes/support/conversations/:id/notes/post.md)

---

[API](https://skmtc.dev/web2wave/apis/web2wave-api.md) - [All operations](https://skmtc.dev/web2wave/apis/web2wave-api/llms.txt) - [OpenAPI document](https://skmtc.dev/web2wave/apis/web2wave-api/revisions/eb8b2d9124ac?raw)