---
title: "account/submit-ticket"
method: POST
path: "/account/submit-ticket"
tags: ["Support Endpoints"]
---

# account/submit-ticket

`POST /account/submit-ticket`

## Request

- Base URL: `https://earthnode-dev.vopay.com/api/v2`
- URL: `https://earthnode-dev.vopay.com/api/v2/account/submit-ticket`
- Auth: none declared

This endpoint is used to submit support tickets via our API.

## Request body `application/x-www-form-urlencoded`

- object
  - `AccountID` string, required: Your account ID
  - `Key` string, required: API key for the account
  - `Signature` string, required: Hashed signature for the request
  - `SenderEmailAddress` string, required: Your email address
  - `TicketRequesterName` string, required: The full name of the submitter of your ticket
  - `TicketSubject` string, required: The subject of your ticket
  - `TicketContent` string, required: The body of your ticket
  - `TicketCategory` string, required: The category of your ticket. Valid values are: Client Onboarding,Product Issues,Billing Issues,Feature Request,General Inquiry,Account Limits,General Feedback,Transaction Inquiry
  - `TicketSubCategory` string, required: The sub-category of your ticket: one of the SubCategories that GET /account/get-ticket-categories returns for the chosen TicketCategory
  - `TransactionID` string: If the issue pertains to a specific transaction, you can use this input to provide the unique transaction ID
  - `CcEmails` string: A comma-delimited list of CC email addresses to include on the ticket. These email addresses will be included on the correspondence

## Response `200`

- object
  - `Success` boolean, required: True if the request was successful, false if it failed
  - `ErrorMessage` string, required: Contains a description of the error if the request failed
  - `TicketID` integer, required: Support Ticket ID

---

[API](https://skmtc.dev/vopay/apis/integrations-and-support.md) - [All operations](https://skmtc.dev/vopay/apis/integrations-and-support/llms.txt) - [OpenAPI document](https://skmtc.dev/vopay/apis/integrations-and-support/revisions/e88c512ce5f0?raw)