---
title: "Continue a closed case"
method: POST
path: "/cases/{id}/continue"
tags: ["Case"]
---

# Continue a closed case

`POST /cases/{id}/continue`

Create a new, open case that continues a previously closed case, chained
via previous_case_id.

## Path parameters

- `id` string, uuid, required

## Response `200`

New case created (or existing open case reused) successfully.

- ContactManagerCase
  - `id` string, uuid — Unique identifier for the case.
  - `customer_id` string, uuid — Unique identifier of the associated customer.
  - `peer_type` string — Remote endpoint type (e.g. "tel", "email") this case is scoped to.
  - `peer_target` string — Remote endpoint address (normalized, e.g. "+155****4567").
  - `reference_type` string — Origin channel type (e.g. "call", "conversation_message").
  - `contact_id` string, uuid — The resolved contact this case is attributed to. Nullable until resolved.
  - `owner_type` string — Type of the case owner.
  - `owner_id` string, uuid — ID of the case owner.
  - `status` 'open' | 'closed' — Case lifecycle status.
  - `opened_at` string, date-time — Timestamp when the case was opened. Nullable.
  - `closed_at` string, date-time — Timestamp when the case was closed. Nullable.
  - `closed_reason` string — Reason the case was closed (e.g. "agent_closed", "timeout").
  - `closed_by_type` string — Type of the actor that closed the case (e.g. "agent", "system").
  - `closed_by_id` string, uuid — ID of the actor that closed the case. Nullable.
  - `previous_case_id` string, uuid — ID of the prior (now-closed) case this case continues from, if any.
  - `tm_create` string, date-time — Timestamp when this case was created.
  - `tm_update` string, date-time — Timestamp when this case was last updated.

## Other responses

- `400` — Invalid request (INVALID_ARGUMENT).
- `401` — Authentication required (UNAUTHENTICATED).
- `403` — Insufficient permission (PERMISSION_DENIED).
- `404` — Resource not found (NOT_FOUND).
- `500` — Internal error (INTERNAL).

## Changes

- **2026-07-07** `b4f405c60dc3` — 1 info
  - endpoint added

[Change history](https://skmtc.dev/voipbin/apis/voipbin-api/changes/cases/:id/continue/post.md)

---

[API](https://skmtc.dev/voipbin/apis/voipbin-api.md) · [All operations](https://skmtc.dev/voipbin/apis/voipbin-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/voipbin/voipbin-api/revisions/b4f405c60dc3/schema)