---
title: "Get an interaction"
method: GET
path: "/contact_interactions/{id}"
tags: ["Interaction"]
---

# Get an interaction

`GET /contact_interactions/{id}`

Get the interaction of the given ID.

## Path parameters

- `id` string, uuid, required

## Response `200`

Successful response.

- ContactManagerInteraction
  - `id` string, uuid — Unique identifier for the interaction.
  - `customer_id` string, uuid — Unique identifier of the associated customer.
  - `direction` 'incoming' | 'outgoing' — Direction of the interaction from the platform perspective.
  - `peer` CommonAddress — Contains source or destination detail info.
    - `type` '' | 'agent' | 'conference' | 'email' | 'extension' | 'line' | 'sip' | 'tel' — Type of address.
    - `target` string — The address endpoint. Format depends on type: phone number for tel (e.g. +14155551234), UUID for agent/conference/extension, email for email, SIP URI for sip.
    - `target_name` string — Address's name.
    - `name` string — Optional label for this address.
    - `detail` string — Additional notes about this address.
  - `local` CommonAddress — Contains source or destination detail info.
    - `type` '' | 'agent' | 'conference' | 'email' | 'extension' | 'line' | 'sip' | 'tel' — Type of address.
    - `target` string — The address endpoint. Format depends on type: phone number for tel (e.g. +14155551234), UUID for agent/conference/extension, email for email, SIP URI for sip.
    - `target_name` string — Address's name.
    - `name` string — Optional label for this address.
    - `detail` string — Additional notes about this address.
  - `reference_type` string — Origin channel type (e.g. "call", "conversation").
  - `reference_id` string, uuid — ID of the origin channel record (call_id or conversation_id).
  - `tm_interaction` string, date-time — Origin event time (from the channel record). Nullable.
  - `tm_create` string, date-time — Timestamp when this interaction was recorded (projection insert time, used as pagination cursor).

## Other responses

- `400` — Invalid request (INVALID_ARGUMENT).
- `401` — Authentication required (UNAUTHENTICATED).
- `403` — Insufficient permission (PERMISSION_DENIED).
- `404` — Resource not found (NOT_FOUND).
- `500` — Internal error (INTERNAL).

## Changes

- **2026-07-22** `6bba44d87e83` — 4 warning, 2 info
  - removed the optional property `local_target` from the response with the `200` status
  - removed the optional property `local_type` from the response with the `200` status
  - removed the optional property `peer_target` from the response with the `200` status
  - removed the optional property `peer_type` from the response with the `200` status
  - …2 more
- **2026-07-08** `0e81fffc2849` — 1 info
  - endpoint added
- **2026-05-30** `995c56ba9219` — 1 breaking
  - api path removed without deprecation

[Change history](https://skmtc.dev/voipbin/apis/voipbin-api/changes/contact_interactions/:id/get.md)

---

[API](https://skmtc.dev/voipbin/apis/voipbin-api.md) · [All operations](https://skmtc.dev/voipbin/apis/voipbin-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/voipbin/voipbin-api/revisions/3591c4dad507/schema)