---
title: "Get list of case notes of a contact"
method: GET
path: "/service_agents/contacts/{id}/case_notes"
tags: ["Service Agent"]
---

# Get list of case notes of a contact

`GET /service_agents/contacts/{id}/case_notes`

## Request

- Base URL: `https://api.voipbin.net/v1.0`
- URL: `https://api.voipbin.net/v1.0/service_agents/contacts/{id}/case_notes`
- Auth: none declared
- TypeScript: <https://skmtc.dev/voipbin/apis/voipbin-api/docs/service_agents/contacts/:id/case_notes/get.ts> (a function with typed inputs; its response is checked against the schema)

Notes written on the cases attributed to this contact, newest first,
across all of its cases. Each note carries the `case_id` of the case it
was written on. Notes are an internal, agent-facing annotation and never
appear in any customer-facing webhook or response. A contact that does
not exist or belongs to another customer returns 404.

## Path parameters

- `id` string, uuid, required

## Query parameters

- `page_size` integer
- `page_token` string

## Response `200`

Successful response.

- ContactManagerCaseNoteListResponse
  - `result` ContactManagerCaseNote[]: List of case notes.
    - `id` string, uuid: Unique identifier for the case note.
    - `customer_id` string, uuid: Unique identifier of the associated customer.
    - `case_id` string, uuid: The case this note belongs to. The ID is returned from GET /v1.0/contact_cases response.
    - `author_type` 'agent' | 'system': Type of the note's author.
    - `author_id` string, uuid: ID of the agent authoring this note. Nullable for system-authored notes.
    - `text` string: The note's text content.
    - `tm_create` string, date-time: Timestamp when this note was created.
    - `tm_update` string, date-time: Timestamp when this note was last updated.
    - `tm_delete` string, date-time: Timestamp when this note was soft-deleted. Null if active.
  - `next_page_token` string: Pagination token for the next page. Empty when no further pages exist.

## Other responses

- `401`: Authentication required (UNAUTHENTICATED).
- `403`: Insufficient permission (PERMISSION_DENIED).
- `404`: Resource not found (NOT_FOUND).
- `500`: Internal error (INTERNAL).

## Changes

- **2026-11-02** `600bef314f88`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/voipbin/apis/voipbin-api/changes/service_agents/contacts/:id/case_notes/get.md)

---

[API](https://skmtc.dev/voipbin/apis/voipbin-api.md) - [All operations](https://skmtc.dev/voipbin/apis/voipbin-api/llms.txt) - [OpenAPI document](https://skmtc.dev/voipbin/apis/voipbin-api/revisions/a3618cfd2159?raw)