---
title: "Get the queue of a call"
method: GET
path: "/service_agents/calls/{id}/queuecall"
tags: ["Service Agent"]
---

# Get the queue of a call

`GET /service_agents/calls/{id}/queuecall`

## Request

- Base URL: `https://api.voipbin.net/v1.0`
- URL: `https://api.voipbin.net/v1.0/service_agents/calls/{id}/queuecall`
- Auth: none declared
- TypeScript: <https://skmtc.dev/voipbin/apis/voipbin-api/docs/service_agents/calls/:id/queuecall/get.ts> (a function with typed inputs; its response is checked against the schema)

Returns the queue this call was routed through, for a call the agent owns.
The call must be one the calling agent owns. If the call did not come through a queue, or the queue entry was not handled by the calling agent, the response is 404.

## Path parameters

- `id` string, uuid, required

## Response `200`

The queue entry of the call, with the queue name.

- QueueManagerQueuecallSummary: The queue entry of a call, narrowed for the agent who handles it. Returned from the `GET /service_agents/calls/{id}/queuecall` response.
  - `id` string, uuid: The queuecall ID of the queue entry this call belongs to. Returned from the `GET /service_agents/calls/{id}/queuecall` response.
  - `queue_id` string, uuid: The queue ID. Returned as `id` of the `GET /queues` response for administrators.
  - `queue_name` string: The queue name.
  - `status` 'initiating' | 'waiting' | 'connecting' | 'kicking' | 'service' | 'done' | 'abandoned'
  - `tm_create` string, date-time: When the call entered the queue.

## Other responses

- `400`: Invalid request (INVALID_ARGUMENT).
- `401`: Authentication required (UNAUTHENTICATED).
- `403`: Insufficient permission (PERMISSION_DENIED).
- `404`: Resource not found (NOT_FOUND).
- `500`: Internal error (INTERNAL).

## Changes

- **2026-11-02** `86c3a9600f19`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/voipbin/apis/voipbin-api/changes/service_agents/calls/:id/queuecall/get.md)

---

[API](https://skmtc.dev/voipbin/apis/voipbin-api.md) - [All operations](https://skmtc.dev/voipbin/apis/voipbin-api/llms.txt) - [OpenAPI document](https://skmtc.dev/voipbin/apis/voipbin-api/revisions/a3618cfd2159?raw)