---
title: "Read ticket lifecycle and internal notes"
method: GET
path: "/tickets/{ticketId}/events"
tags: ["Tickets"]
---

# Read ticket lifecycle and internal notes

`GET /tickets/{ticketId}/events`

## Request

- Base URL: `https://platform-api.visitoai.com/m2m/v1`
- URL: `https://platform-api.visitoai.com/m2m/v1/tickets/{ticketId}/events`
- Auth: HTTP bearer

Read newest-first, paginated lifecycle history and internal notes for an exact ticketId. Actor identity distinguishes humans, agents, AI and system events. Continue with nextCursor until hasMore is false.

## Path parameters

- `ticketId` string, required

## Query parameters

- `limit` integer
- `cursor` string

## Response `200`

Confirmed resource state.

- TicketEventsResponse
  - `events` TicketEvent[], required
    - `eventId` string, required
    - `ticketId` string, required
    - `action` string, required
    - `at` string, required
    - `revision` integer
    - `actor` TicketActor, required
      - `id` string
      - `name` string
      - `type` 'operator' | 'agent' | 'ai' | 'system', required
    - `note` string
    - `assignment` object: Event-time assignment snapshot. Null means explicitly unassigned; an absent assignment or from field means historical information is unavailable. Never inferred from the current owner.
      - `from` object, nullable
        - `operatorId` string, required
        - `name` string
      - `to` object, nullable, required
        - `operatorId` string, required
        - `name` string
  - `hasMore` boolean, required
  - `nextCursor` string, nullable, required
  - `asOf` string, required

## Other responses

- `400`: Invalid request.
- `401`: Authentication required.
- `403`: Required permission missing.
- `404`: Resource unavailable in this workspace.
- `409`: State, revision or idempotency conflict.
- `502`: Reconcile an uncertain escalation request.
- `503`: Capability unavailable.

---

[API](https://skmtc.dev/visitoai/apis/visito-m2m-api.md) - [All operations](https://skmtc.dev/visitoai/apis/visito-m2m-api/llms.txt) - [OpenAPI document](https://skmtc.dev/visitoai/apis/visito-m2m-api/revisions/98377d35c234?raw)