---
title: "Send follow up"
method: POST
path: "/crm/follow-ups/{followUpId}/send"
---

# Send follow up

`POST /crm/follow-ups/{followUpId}/send`

## Request

- Base URL: `https://platform-api.visitoai.com/m2m/v1`
- URL: `https://platform-api.visitoai.com/m2m/v1/crm/follow-ups/{followUpId}/send`
- Auth: HTTP bearer

Requires `crm:followups:send`. Explicit outbound send. Uses the existing follow-up claim and durable send key; do not create another follow-up to retry. A concurrent or completed claim can return 409. crmStatusUpdateFailed means sending was accepted but CRM completion failed; reconcile the reply receipt rather than sending again.

## Path parameters

- `followUpId` string, required

## Request body

- object
  - `messageText` string

## Response `202`

Accepted and queued, not delivered

- PublicFollowUpSendResult
  - `followUp` PublicFollowUp, required
    - `followUpId` string, required
    - `opportunityId` string
    - `leadId` string, required
    - `conversationId` string
    - `channel` string
    - `status` string, required
    - `mode` string, required
    - `reasonCode` string
    - `reasonText` string
    - `reason` string
    - `messageDraft` string
    - `draftStatus` string
    - `dueAt` string
    - `expiresAt` string
    - `sentAt` string
    - `replyId` string
    - `createdAt` string
    - `updatedAt` string
  - `reply` QueuedReply, required
    - `accepted` true, required
    - `replyId` string, required
    - `conversationId` string, required
    - `requestEventId` string, required
    - `correlationId` string, required
    - `status` 'queued', required
    - `acceptedAt` string, date-time, required
  - `crmStatusUpdateFailed` boolean

## Other responses

- `default`: Structured error

---

[API](https://skmtc.dev/visitoai/apis/visito-m2m-api.md) - [All operations](https://skmtc.dev/visitoai/apis/visito-m2m-api/llms.txt) - [OpenAPI document](https://skmtc.dev/visitoai/apis/visito-m2m-api/revisions/98377d35c234?raw)