---
title: "Update follow up settings"
method: PATCH
path: "/crm/follow-up-settings"
---

# Update follow up settings

`PATCH /crm/follow-up-settings`

## Request

- Base URL: `https://platform-api.visitoai.com/m2m/v1`
- URL: `https://platform-api.visitoai.com/m2m/v1/crm/follow-up-settings`
- Auth: HTTP bearer

Requires `crm:automation:write`. Changing mode to auto can send future eligible follow-ups, including existing ones. Quiet-hour start and end must differ; uses the business timezone. Requires explicit authorization to change automation.

## Request body

- object
  - `followUpMode` 'off' | 'draft' | 'auto'
  - `followUpLevel` 'light' | 'balanced' | 'proactive'
  - `followUpInstructions` string
  - `quietHours` object
    - `start` string, required
    - `end` string, required

## Response `200`

Success

- PublicFollowUpSettings
  - `followUpMode` 'off' | 'draft' | 'auto', required
  - `followUpLevel` 'light' | 'balanced' | 'proactive'
  - `followUpInstructions` string
  - `quietHours` object
    - `start` string, required
    - `end` string, required
  - `timezone` string
  - `salesAvailable` boolean
  - `salesPublished` boolean

## Other responses

- `default`: Structured error

---

[API](https://skmtc.dev/visitoai/apis/visito-m2m-api.md) - [All operations](https://skmtc.dev/visitoai/apis/visito-m2m-api/llms.txt) - [OpenAPI document](https://skmtc.dev/visitoai/apis/visito-m2m-api/revisions/98377d35c234?raw)