---
title: "Resolve conversation needs reply"
method: POST
path: "/conversations/{conversationId}/needs-reply/resolve"
---

# Resolve conversation needs reply

`POST /conversations/{conversationId}/needs-reply/resolve`

## Request

- Base URL: `https://platform-api.visitoai.com/m2m/v1`
- URL: `https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/needs-reply/resolve`
- Auth: HTTP bearer

Requires `conversations:triage:write`. Does not resolve an active handoff or review.

## Path parameters

- `conversationId` string, required

## Response `200`

Success

- ConversationNeedsReplyResolveResponse
  - `ok` true, required
  - `conversationId` string, required
  - `unreadCountBefore` number, required
  - `unreadCountAfter` number, required
  - `needsReplyBefore` boolean, required
  - `needsReplyAfter` boolean, required
  - `needsReplyReasonBefore` string
  - `needsReplyDetailBefore` string
  - `needsReplyReasonAfter` string
  - `needsReplyDetailAfter` string
  - `resolvedAt` string, required
  - `resolvedInboundEventId` string
  - `resolutionKind` union
    - 'obligation_acknowledged'
    - 'legacy_attention_cleared'
  - `changed` boolean, required

## Other responses

- `default`: Structured error

---

[API](https://skmtc.dev/visitoai/apis/visito-m2m-api.md) - [All operations](https://skmtc.dev/visitoai/apis/visito-m2m-api/llms.txt) - [OpenAPI document](https://skmtc.dev/visitoai/apis/visito-m2m-api/revisions/98377d35c234?raw)