---
title: "Resolve a conversation handoff"
method: POST
path: "/conversations/{conversationId}/handoff/resolve"
tags: ["Conversations"]
---

# Resolve a conversation handoff

`POST /conversations/{conversationId}/handoff/resolve`

## Request

- Base URL: `https://platform-api.visitoai.com/m2m/v1`
- URL: `https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/handoff/resolve`
- Auth: HTTP bearer

Requires `conversations:handoffs:write`. Resolves human ownership and returns the conversation to AI mode. Does not acknowledge an independent pending reply obligation.

## Path parameters

- `conversationId` string, required

## Request body

- HandoffResolveInput
  - `resolutionNote` string

## Response `200`

Success

- HandoffResolution
  - `ok` boolean
  - `conversationId` string
  - `handoffCaseId` string
  - `statusAfter` string
  - `manualEnabledAfter` boolean
  - `resolvedAt` string, date-time

## Other responses

- `default`: Structured error

---

[API](https://skmtc.dev/visitoai/apis/visito-m2m-api.md) - [All operations](https://skmtc.dev/visitoai/apis/visito-m2m-api/llms.txt) - [OpenAPI document](https://skmtc.dev/visitoai/apis/visito-m2m-api/revisions/98377d35c234?raw)