---
title: "List knowledge gaps"
method: GET
path: "/call-analysis/knowledge-gaps"
tags: ["Call Analysis"]
---

# List knowledge gaps

`GET /call-analysis/knowledge-gaps`

## Request

- Base URL: `https://caspr-copilot-prod.usepeppr.ai/api`
- URL: `https://caspr-copilot-prod.usepeppr.ai/api/call-analysis/knowledge-gaps`
- Auth: HTTP bearer

Returns recent questions where no knowledge base content exists. Knowledge gaps are detected across all sessions for the authenticated organization. Useful for feeding your content team a prioritized list of gaps to close.

## Query parameters

- `limit` integer

## Response `200`

List of knowledge gap events

- CallAnalysisEvent[]
  - `id` string, uuid, required
  - `call_analysis_id` string, uuid, required
  - `start_timestamp_ms` number, required
  - `end_timestamp_ms` number, required
  - `spoken_text` string, required
  - `rewritten_question` string, required
  - `rag_queries` string[], nullable
  - `reason` string, nullable
  - `knowledge_category` 'product_technical' | 'business_sales', nullable
  - `response` string, nullable
  - `knowledge_exists` boolean, required
  - `knowledge_confidence` number, nullable
  - `knowledge_sources` Citation[], nullable
    - `id` string
    - `title` string
    - `sourceUrl` string, nullable
    - `snippet` string
    - `confidence` number
    - `pageNumber` integer, nullable
  - `classification` 'correct' | 'incorrect' | 'knowledge_gap' | 'deferred' | 'unguarded', required: - `correct` — response aligns with knowledge base - `incorrect` — response contradicts knowledge base - `knowledge_gap` — no relevant content in KB - `deferred` — rep deferred or didn't respond - `unguarded` — rep answered without KB backing
  - `comments` string, nullable: AI-generated coaching feedback
  - `was_surfaced` boolean, required: Whether Caspr showed this question to the rep live
  - `thread_id` string, uuid, nullable
  - `answer_source` 'qa_cards' | 'knowledge_base', nullable
  - `surfaced_answer` string, nullable
  - `created_at` string, date-time, required
  - `updated_at` string, date-time, required

## Other responses

- `401`: Missing or invalid API key

---

[API](https://skmtc.dev/usepeppr/apis/caspr-api.md) - [All operations](https://skmtc.dev/usepeppr/apis/caspr-api/llms.txt) - [OpenAPI document](https://skmtc.dev/usepeppr/apis/caspr-api/revisions/0e6a698762a4?raw)