---
title: "Get response times"
method: GET
path: "/orgs/analytics/response-times"
tags: ["Analytics and logs"]
---

# Get response times

`GET /orgs/analytics/response-times`

## Request

- Base URL: `https://api.useinvent.com`
- URL: `https://api.useinvent.com/orgs/analytics/response-times`
- Auth: HTTP bearer

Get average and median resolution time and human response time after transfer.

## Query parameters

- `from_date` string, date-time, nullable: Start of the range (ISO 8601 date). Omit for all time.
- `to_date` string, date-time, nullable: End of the range (ISO 8601 date). Omit for up to now.

## Response `200`

- ResponseTimesSchema: Resolution time and human response time analytics, computed from recorded lifecycle timestamps (closed_at, first_transferred_at, member first replies)
  - `avg_resolution_seconds` number, nullable, required
  - `median_resolution_seconds` number, nullable, required
  - `p90_resolution_seconds` number, nullable, required
  - `total_resolved` number, required
  - `avg_human_response_seconds` number, nullable, required
  - `median_human_response_seconds` number, nullable, required
  - `p90_human_response_seconds` number, nullable, required
  - `total_transfers` number, required
  - `unanswered_transfers` number, required

---

[API](https://skmtc.dev/useinvent/apis/invent-api.md) · [All operations](https://skmtc.dev/useinvent/apis/invent-api/llms.txt) · [OpenAPI document](https://skmtc.dev/useinvent/apis/invent-api/revisions/98824f3fde82?raw)