import {z} from 'zod' export type GetApiTicketsArgs = {'filter[ticket_id]'?: number | undefined, 'filter[created]'?: string | undefined, 'filter[updated]'?: string | undefined, 'filter[type]'?: ('problem' | 'task' | 'incident' | 'question') | undefined, 'filter[priority]'?: ('low' | 'normal' | 'high' | 'urgent') | undefined, 'filter[status]'?: ('closed' | 'deleted' | 'hold' | 'new' | 'open' | 'pending' | 'solved') | undefined, 'filter[requester_id]'?: string | undefined, 'filter[submitter_id]'?: string | undefined, 'filter[assignee_id]'?: string | undefined, 'filter[has_incidents]'?: boolean | undefined, 'filter[due]'?: string | undefined, search?: string | undefined, page?: number | undefined}; export type GetApiTicketsOptions = {baseUrl?: string | undefined, OAuth2?: string | undefined, fetch?: typeof fetch | undefined}; export const ticket = z.object({ticket_id: z.number().int().optional(), created: z.string().optional(), updated: z.string().optional(), type: z.enum(["problem", "task", "incident", "question"]).optional(), subject: z.string().optional(), description: z.string().optional(), priority: z.enum(["low", "normal", "high", "urgent"]).optional(), followup_tid: z.string().optional(), status: z.enum(["closed", "deleted", "hold", "new", "open", "pending", "solved"]).optional(), recipient: z.string().optional(), requester_id: z.string().optional(), submitter_id: z.string().optional(), assignee_id: z.string().optional(), organization_id: z.string().optional(), collaborator_ids: z.array(z.string()).optional(), has_incidents: z.boolean().optional(), due: z.string().optional(), tags: z.array(z.string()).optional(), subscription_id: z.string().optional(), ticket_group: z.string().optional(), support_plan: z.string().optional(), affected_url: z.string().optional(), queue: z.string().optional(), issue_type: z.string().optional(), resolution_time: z.string().optional(), response_time: z.string().optional(), project_url: z.string().optional(), region: z.string().optional(), category: z.enum(["access", "billing_question", "complaint", "compliance_question", "configuration_change", "general_question", "incident_outage", "bug_report", "onboarding", "report_a_gui_bug", "close_my_account"]).optional(), environment: z.enum(["env_development", "env_staging", "env_production"]).optional(), ticket_sharing_status: z.enum(["ts_sent_to_platform", "ts_accepted_by_platform", "ts_returned_from_platform", "ts_solved_by_platform", "ts_rejected_by_platform"]).optional(), application_ticket_url: z.string().optional(), infrastructure_ticket_url: z.string().optional(), jira: z.array(z.object({id: z.number().int().optional(), ticket_id: z.number().int().optional(), issue_id: z.number().int().optional(), issue_key: z.string().optional(), created_at: z.number().optional(), updated_at: z.number().optional()})).optional(), zd_ticket_url: z.string().optional()}); export const halLinks = z.object({self: z.object({title: z.string().optional(), href: z.string().optional()}).optional(), previous: z.object({title: z.string().optional(), href: z.string().optional()}).optional(), next: z.object({title: z.string().optional(), href: z.string().optional()}).optional()}); export const getApiTicketsResponse = z.object({count: z.number().int().optional(), tickets: z.array(ticket).optional(), _links: halLinks.optional()}); export const validateResponse = async ( schema: { readonly '~standard': { readonly validate: (value: unknown) => ({ readonly value: Output; readonly issues?: undefined } | { readonly issues: ReadonlyArray<{ readonly message: string; readonly path?: ReadonlyArray | undefined }> }) | Promise<{ readonly value: Output; readonly issues?: undefined } | { readonly issues: ReadonlyArray<{ readonly message: string; readonly path?: ReadonlyArray | undefined }> }> } }, value: unknown ): Promise => { const result = await schema['~standard'].validate(value) if (result.issues !== undefined) { const detail = result.issues .map(({ message, path }) => path?.length ? `${path.map((segment) => String(typeof segment === 'object' ? segment.key : segment)).join('.')}: ${message}` : message ) .join('; ') throw new Error(`Response does not match the schema: ${detail}`, { cause: { issues: result.issues } }) } return result.value }; /** * List support tickets * * GET /tickets */ export const getApiTickets = async (args: GetApiTicketsArgs, options?: GetApiTicketsOptions) => { const {baseUrl = "https://api.upsun.com", fetch: fetchFn = fetch, OAuth2} = options ?? {} const query = new URLSearchParams() const headers = new Headers() headers.set('accept', "application/json") if (args['filter[ticket_id]'] != null) query.append("filter[ticket_id]", String(args['filter[ticket_id]'])) if (args['filter[created]'] != null) query.append("filter[created]", String(args['filter[created]'])) if (args['filter[updated]'] != null) query.append("filter[updated]", String(args['filter[updated]'])) if (args['filter[type]'] != null) query.append("filter[type]", String(args['filter[type]'])) if (args['filter[priority]'] != null) query.append("filter[priority]", String(args['filter[priority]'])) if (args['filter[status]'] != null) query.append("filter[status]", String(args['filter[status]'])) if (args['filter[requester_id]'] != null) query.append("filter[requester_id]", String(args['filter[requester_id]'])) if (args['filter[submitter_id]'] != null) query.append("filter[submitter_id]", String(args['filter[submitter_id]'])) if (args['filter[assignee_id]'] != null) query.append("filter[assignee_id]", String(args['filter[assignee_id]'])) if (args['filter[has_incidents]'] != null) query.append("filter[has_incidents]", String(args['filter[has_incidents]'])) if (args['filter[due]'] != null) query.append("filter[due]", String(args['filter[due]'])) if (args.search != null) query.append("search", String(args.search)) if (args.page != null) query.append("page", String(args.page)) if (OAuth2 !== undefined) headers.set('authorization', `Bearer ${OAuth2}`) const url = `${baseUrl.replace(/\/+$/, '')}/tickets${query.size > 0 ? `?${query}` : ''}` const res = await fetchFn(url, {method: "GET", headers}) if (!res.ok) throw new Error(`Request failed with status ${res.status}`, {cause: {status: res.status, body: await res.text()}}) return validateResponse(getApiTicketsResponse, await res.json()) };