---
title: "Read Customer Call Review"
method: GET
path: "/crm/contacts/{contact_id}/calls/{call_id}/review"
tags: ["crm"]
---

# Read Customer Call Review

`GET /crm/contacts/{contact_id}/calls/{call_id}/review`

## Request

- Base URL: `https://api-docs.upsmith.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api-docs.upsmith.com/crm/contacts/{contact_id}/calls/{call_id}/review`
- Auth: one of:
  - API key in header `x-api-key`
  - HTTP bearer

## Path parameters

- `contact_id` string, required
- `call_id` integer, required

## Headers

- `organization-id` string, nullable
- `x-user-id` string, nullable
- `timezone` string
- `x-actor-email` string, nullable
- `x-request-source` string, nullable
- `x-operation-id` string, nullable
- `x-commit-message` string, nullable
- `x-confirmation-id` string, nullable
- `x-chat-id` string, nullable

## Response `200`

Successful Response

- CustomerCallReviewPublic
  - `call_id` integer, required
  - `occurred_at` string, date-time, nullable
  - `direction` string, required
  - `status` string, required
  - `call_type` string, nullable
  - `duration` string, nullable
  - `from_number` string, nullable
  - `to_number` string, nullable
  - `agent_name` string, nullable
  - `media` CustomerCallMediaPublic[]
    - `kind` 'recording' | 'voicemail', required
    - `audio_available` boolean, required
    - `transcript` string, nullable
    - `turns` CustomerCallTranscriptTurnPublic[]
      - `id` string, required
      - `sequence` integer, required
      - `speaker` string, required
      - `start_seconds` number, required
      - `end_seconds` number, required
      - `text` string, required
  - `recovery_options` CustomerCallMediaRecoveryPublic[]
    - `kind` 'recording' | 'voicemail', required
    - `status` 'missing' | 'queued' | 'processing' | 'complete' | 'retryable' | 'unavailable', required
    - `can_recover` boolean, required
    - `will_transcribe` boolean, required
    - `reason` 'processing_disabled' | 'recording_length' | 'outbound_policy' | 'covered_by_other_recording' | 'not_found' | 'download_failed', nullable
  - `tag_results_path` string, nullable

## Other responses

- `422`: Validation Error

---

[API](https://skmtc.dev/upsmith/apis/upsmith-api.md) - [All operations](https://skmtc.dev/upsmith/apis/upsmith-api/llms.txt) - [OpenAPI document](https://skmtc.dev/upsmith/apis/upsmith-api/revisions/cce8b07a5787?raw)