---
title: "Get Call Analysis Overview"
method: GET
path: "/call-analysis/overview"
tags: ["call-analysis"]
---

# Get Call Analysis Overview

`GET /call-analysis/overview`

## Request

- Base URL: `https://api-docs.upsmith.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api-docs.upsmith.com/call-analysis/overview`
- Auth: one of:
  - API key in header `x-api-key`
  - HTTP bearer

## Query parameters

- `days` integer
- `direction` 'inbound' | 'outbound': Which calls the tab reads. Its own enum rather than the ServiceTitan model's, so the public query vocabulary does not move when that mirror does.
- `started_at` string, date-time, nullable
- `ended_at` string, date-time, nullable

## Headers

- `organization-id` string, nullable
- `x-user-id` string, nullable
- `timezone` string
- `x-actor-email` string, nullable
- `x-request-source` string, nullable
- `x-operation-id` string, nullable
- `x-commit-message` string, nullable
- `x-confirmation-id` string, nullable
- `x-chat-id` string, nullable

## Response `200`

Successful Response

- CallAnalysisOverviewPublic
  - `classification_reasons` CallAnalysisReasonCountPublic[], nullable
    - `classification` 'booked' | 'unbooked' | 'abandoned' | 'excused' | 'not_lead' | 'other' | 'missing', required
    - `reason` string, nullable, required
    - `count` integer, required
  - `period` CallAnalysisPeriodPublic, required
    - `days` integer, required
    - `started_at` string, date-time, required
    - `ended_at` string, date-time, required
  - `total_calls` integer, required
  - `total_inbound_calls` integer, required
  - `coverage` CallAnalysisCoveragePublic, required
    - `booking_intent_evaluated_calls` integer, required
    - `call_handling_evaluated_calls` integer, required
  - `high_or_low_intent` IntentBookingOutcomesPublic, required
    - `total_calls` integer, required
    - `booked_calls` integer, required
    - `not_booked_calls` integer, required
    - `booking_unknown_calls` integer, required
    - `not_booked_classifications` object
  - `no_intent` NoIntentHandlingOutcomesPublic, required
    - `total_calls` integer, required
    - `handled_calls` integer, required
    - `not_handled_calls` integer, required
    - `irrelevant_calls` integer, required
    - `unclear_or_not_evaluated_calls` integer, required
  - `unclear_or_not_evaluated` UnclearIntentOutcomesPublic, required
    - `total_calls` integer, required
  - `not_evaluated` NotEvaluatedOutcomesPublic, required
    - `total_calls` integer, required
    - `no_recording_calls` integer, required
    - `evaluation_pending_calls` integer, required
    - `processing_status_counts` object, nullable

## Other responses

- `422`: Validation Error

---

[API](https://skmtc.dev/upsmith/apis/upsmith-api.md) - [All operations](https://skmtc.dev/upsmith/apis/upsmith-api/llms.txt) - [OpenAPI document](https://skmtc.dev/upsmith/apis/upsmith-api/revisions/cce8b07a5787?raw)