---
title: "Get Call Analysis Csrs"
method: GET
path: "/call-analysis/csrs"
tags: ["call-analysis"]
---

# Get Call Analysis Csrs

`GET /call-analysis/csrs`

## Request

- Base URL: `https://api-docs.upsmith.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api-docs.upsmith.com/call-analysis/csrs`
- Auth: one of:
  - API key in header `x-api-key`
  - HTTP bearer

## Query parameters

- `started_at` string, date-time, required
- `ended_at` string, date-time, required
- `direction` 'inbound' | 'outbound': Which calls the tab reads. Its own enum rather than the ServiceTitan model's, so the public query vocabulary does not move when that mirror does.

## Headers

- `organization-id` string, nullable
- `x-user-id` string, nullable
- `timezone` string
- `x-actor-email` string, nullable
- `x-request-source` string, nullable
- `x-operation-id` string, nullable
- `x-commit-message` string, nullable
- `x-confirmation-id` string, nullable
- `x-chat-id` string, nullable

## Response `200`

Successful Response

- CallAnalysisCsrsPublic
  - `started_at` string, date-time, required
  - `ended_at` string, date-time, required
  - `items` CallAnalysisCsrPublic[], required
    - `csr_id` string, nullable, required
    - `csr_name` string, required
    - `metrics` CallAnalysisCsrMetricsPublic, required
      - `classification_counts` object, nullable
      - `total_calls` integer, required
      - `total_inbound_calls` integer, required
      - `booking_intent_evaluated_calls` integer, required
      - `call_handling_evaluated_calls` integer, required
      - `high_or_low_intent_calls` integer, required
      - `high_or_low_intent_booked_calls` integer, required
      - `no_intent_calls` integer, required
      - `no_intent_handled_calls` integer, required
      - `no_intent_irrelevant_calls` integer, required
  - `average` CallAnalysisCsrMetricsPublic, required
    - `classification_counts` object, nullable
    - `total_calls` integer, required
    - `total_inbound_calls` integer, required
    - `booking_intent_evaluated_calls` integer, required
    - `call_handling_evaluated_calls` integer, required
    - `high_or_low_intent_calls` integer, required
    - `high_or_low_intent_booked_calls` integer, required
    - `no_intent_calls` integer, required
    - `no_intent_handled_calls` integer, required
    - `no_intent_irrelevant_calls` integer, required

## Other responses

- `422`: Validation Error

---

[API](https://skmtc.dev/upsmith/apis/upsmith-api.md) - [All operations](https://skmtc.dev/upsmith/apis/upsmith-api/llms.txt) - [OpenAPI document](https://skmtc.dev/upsmith/apis/upsmith-api/revisions/cce8b07a5787?raw)