---
title: "Inspect Escalations"
method: GET
path: "/admin/engagement/escalations"
tags: ["admin"]
---

# Inspect Escalations

`GET /admin/engagement/escalations`

## Request

- Base URL: `https://api-docs.upsmith.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api-docs.upsmith.com/admin/engagement/escalations`
- Auth: one of:
  - API key in header `x-api-key`
  - HTTP bearer

## Query parameters

- `organization_id` string, required
- `escalation_ids` string[], required

## Headers

- `organization-id` string, nullable
- `timezone` string
- `x-user-id` string, nullable
- `x-actor-email` string, nullable
- `x-request-source` string, nullable
- `x-operation-id` string, nullable
- `x-commit-message` string, nullable
- `x-confirmation-id` string, nullable
- `x-chat-id` string, nullable

## Response `200`

Successful Response

- EscalationInspectionResponse
  - `organization_id` string, required
  - `escalations` EscalationPublic[]
    - `id` string, required
    - `organization_id` string, required
    - `created_at` string, date-time, nullable
    - `updated_at` string, date-time, nullable
    - `deleted_at` string, date-time, nullable
    - `engagement_id` string, required
    - `escalation_group_id` string, required
    - `reason` 'emergency_request' | 'urgent_request' | 'contact_is_angry_or_hostile' | 'contact_other_person_request' | 'technical_issue' | 'contact_is_deceased' | 'wrong_number' | 'appointment_not_booked' | 'contact_no_response' | 'sales_or_billing_follow_up' | 'membership_cancellation' | 'estimate_acceptance' | 'no_availability' | 'cannot_serve_needs_review' | 'scheduling_assistance_needed' | 'other' | 'lead_no_response' | 'do_not_contact_inbound' | 'ambiguous_st_customer_match', required
    - `summary` string, required
    - `note` string, nullable
    - `position` number, required
    - `assigned_at` string, date-time, nullable
    - `assigned_to` string, nullable
    - `resolved_at` string, date-time, nullable
    - `archived_at` string, date-time, nullable
  - `missing_escalation_ids` string[]

## Other responses

- `422`: Validation Error

---

[API](https://skmtc.dev/upsmith/apis/upsmith-api.md) - [All operations](https://skmtc.dev/upsmith/apis/upsmith-api/llms.txt) - [OpenAPI document](https://skmtc.dev/upsmith/apis/upsmith-api/revisions/86e2c2bd93af?raw)