---
title: "Request Desk Support Channel"
method: POST
path: "/api/domains/{domain_id}/notifications/support-channel"
tags: ["domains"]
---

# Request Desk Support Channel

`POST /api/domains/{domain_id}/notifications/support-channel`

## Request

- Base URL: `https://api-v1.unusual.ai` (the document declares no server; this is the origin it was published from)
- URL: `https://api-v1.unusual.ai/api/domains/{domain_id}/notifications/support-channel`
- Auth: OAuth 2
  - Password
  - Token URL: `/auth/login`

"Request a Slack support channel" (D19).

Sets the durable flag (surfaced on the GTM account view) and pings the GTM
feed. It creates NOTHING in Slack — D19 keeps Connect staff-mediated, and the
flag is what makes sure a missed Slack message doesn't lose the request.

Idempotent: asking twice keeps the first ``requested_at`` and pings again,
because a customer pressing it a second time is telling us they are still
waiting.

## Path parameters

- `domain_id` string, required

## Headers

- `x-view-as` string, nullable

## Response `200`

Successful Response

- SupportChannelRequestResponse
  - `requested` boolean, required
  - `notified` boolean, required

## Other responses

- `422`: Validation Error

---

[API](https://skmtc.dev/unusual/apis/dashboard-server.md) - [All operations](https://skmtc.dev/unusual/apis/dashboard-server/llms.txt) - [OpenAPI document](https://skmtc.dev/unusual/apis/dashboard-server/revisions/89f716930ead?raw)