---
title: "Update a ticket"
method: PATCH
path: "/ticketing/{connection_id}/ticket/{id}"
tags: ["ticketing", "ticket"]
---

# Update a ticket

`PATCH /ticketing/{connection_id}/ticket/{id}`

## Request

- Base URL: `http://api.unified.to`
- URL: `http://api.unified.to/ticketing/{connection_id}/ticket/{id}`
- Auth: API key in header `authorization`

## Path parameters

- `connection_id` string, required
- `id` string, required

## Query parameters

- `fields` string[]
- `raw` string

## Request body

- TicketingTicket
  - `id` string
  - `created_at` string, date-time: (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
  - `updated_at` string, date-time: (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
  - `customer_id` string
  - `subject` string: short description of the ticket
  - `description` string: Full description of ticket issue
  - `status` 'ACTIVE' | 'CLOSED'
  - `closed_at` string, date-time: (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
  - `priority` string
  - `category_id` string: (reference to AccountingCategory)
  - `source` string: Channel where ticket was originally submitted
  - `source_ref` string: Reference to source-specific object
  - `tags` string[]
  - `user_id` string: (reference to HrisEmployee)
  - `url` string
  - `attachment_ids` string[]: Array of attachment IDs retrieved from StorageFile.Get endpoint
  - `due_at` string, date-time: (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
  - `metadata` TicketingMetadata[]
    - `id` string
    - `slug` string
    - `value` unknown
    - `namespace` string
    - `format` 'TEXT' | 'NUMBER' | 'DATE' | 'BOOLEAN' | 'FILE' | 'TEXTAREA' | 'SINGLE_SELECT' | 'MULTIPLE_SELECT' | 'MEASUREMENT' | 'PRICE' | 'YES_NO' | 'CURRENCY' | 'URL'
    - `extra_data` unknown
  - `raw` unknown

## Response `200`

Successful

- TicketingTicket
  - `id` string
  - `created_at` string, date-time: (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
  - `updated_at` string, date-time: (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
  - `customer_id` string
  - `subject` string: short description of the ticket
  - `description` string: Full description of ticket issue
  - `status` 'ACTIVE' | 'CLOSED'
  - `closed_at` string, date-time: (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
  - `priority` string
  - `category_id` string: (reference to AccountingCategory)
  - `source` string: Channel where ticket was originally submitted
  - `source_ref` string: Reference to source-specific object
  - `tags` string[]
  - `user_id` string: (reference to HrisEmployee)
  - `url` string
  - `attachment_ids` string[]: Array of attachment IDs retrieved from StorageFile.Get endpoint
  - `due_at` string, date-time: (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
  - `metadata` TicketingMetadata[]
    - `id` string
    - `slug` string
    - `value` unknown
    - `namespace` string
    - `format` 'TEXT' | 'NUMBER' | 'DATE' | 'BOOLEAN' | 'FILE' | 'TEXTAREA' | 'SINGLE_SELECT' | 'MULTIPLE_SELECT' | 'MEASUREMENT' | 'PRICE' | 'YES_NO' | 'CURRENCY' | 'URL'
    - `extra_data` unknown
  - `raw` unknown

---

[API](https://skmtc.dev/unified/apis/unified-to-api-2.md) · [All operations](https://skmtc.dev/unified/apis/unified-to-api-2/llms.txt) · [OpenAPI document](https://skmtc.dev/unified/apis/unified-to-api-2/revisions/7a38bdd7f089?raw)