---
title: "Create a new Compliance Inquiry for the authenticated account. This is necessary to start a new embedded session."
method: POST
path: "/v1/ComplianceInquiries/Customers/Initialize"
tags: ["TrusthubV1ComplianceInquiries"]
---

# Create a new Compliance Inquiry for the authenticated account. This is necessary to start a new embedded session.

`POST /v1/ComplianceInquiries/Customers/Initialize`

## Request

- Base URL: `https://trusthub.twilio.com`
- URL: `https://trusthub.twilio.com/v1/ComplianceInquiries/Customers/Initialize`
- Auth: HTTP basic

Create a new Compliance Inquiry for the authenticated account. This is necessary to start a new embedded session.

## Request body `application/x-www-form-urlencoded`

- object
  - `NotificationEmail` string: The email address that approval status updates will be sent to. If not specified, the email address associated with your primary customer profile will be used.
  - `ThemeSetId` string: Theme id for styling the inquiry form.
  - `PrimaryProfileSid` string: The unique SID identifier of the Primary Customer Profile that should be used as a parent. Only necessary when creating a secondary Customer Profile.

## Response `201`

Created

- TrusthubV1ComplianceInquiry
  - `inquiry_id` string, nullable: The unique ID used to start an embedded compliance registration session.
  - `inquiry_session_token` string, nullable: The session token used to start an embedded compliance registration session.
  - `customer_id` string, nullable: The CustomerID matching the Customer Profile that should be resumed or resubmitted for editing.
  - `url` string, uri, nullable: The URL of this resource.

## Changes

- **2025-10-28** (v1) `6cdf7661ddeb`: 1 info
  - the request property `PrimaryProfileSid` became optional
- **2024-08-26** (v1) `f48291d34b30`: 1 info
  - added the new optional request property `ThemeSetId`
- **2024-02-09** (v1) `9c36284cc7e2`: 1 info
  - added the new optional request property `NotificationEmail`
- **2023-10-05** (v1) `1ae0b8cb1756`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/twilio/apis/trusthub-v1/changes/v1/ComplianceInquiries/Customers/Initialize/post.md)

---

[API](https://skmtc.dev/twilio/apis/trusthub-v1.md) - [All operations](https://skmtc.dev/twilio/apis/trusthub-v1/llms.txt) - [OpenAPI document](https://skmtc.dev/twilio/apis/trusthub-v1/revisions/efbeb2fac001?raw)