---
title: "Fetch a frontline user"
method: GET
path: "/v1/Users/{Sid}"
tags: ["FrontlineV1User"]
---

# Fetch a frontline user

`GET /v1/Users/{Sid}`

Fetch a frontline user

## Path parameters

- `Sid` string, required

## Response `200`

OK

- FrontlineV1User
  - `sid` string, nullable — The unique string that we created to identify the User resource.
  - `identity` string, nullable — The application-defined string that uniquely identifies the resource's User. This value is often a username or an email address, and is case-sensitive.
  - `friendly_name` string, nullable — The string that you assigned to describe the User.
  - `avatar` string, nullable — The avatar URL which will be shown in Frontline application.
  - `state` 'active' | 'deactivated' — Current state of this user. Can be either `active` or `deactivated` and defaults to `active`
  - `is_available` boolean, nullable — Whether the User is available for new conversations. Defaults to `false` for new users.
  - `url` string, uri, nullable — An absolute API resource URL for this user.

## Changes

- **2023-08-10** (v1) `bb5785385bc7` — 1 info
  - api tag `FrontlineV1User` added

[Change history](https://skmtc.dev/twilio/apis/frontline-v1/changes/v1/Users/:Sid/get.md)

---

[API](https://skmtc.dev/twilio/apis/frontline-v1.md) · [All operations](https://skmtc.dev/twilio/apis/frontline-v1/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/twilio/frontline-v1/revisions/5d9011d501ac/schema)