---
title: "Resolve support ticket"
method: POST
path: "/v1/support/tickets/{ticket_id}/resolve"
tags: ["Accounts"]
---

# Resolve support ticket

`POST /v1/support/tickets/{ticket_id}/resolve`

## Request

- Base URL: `https://api.tovuk.com`
- URL: `https://api.tovuk.com/v1/support/tickets/{ticket_id}/resolve`
- Auth: HTTP bearer

Marks an account-scoped service ticket resolved for the authenticated account or account API key.

## Path parameters

- `ticket_id` string, required

## Response `200`

Account-scoped service ticket resolved.

- SupportTicket: Support ticket.
  - `id` string, required
  - `created_by` 'account_api_key' | 'account_session', required: Auth surface that created the support ticket.
  - `subject` string, required
  - `details` string, required
  - `request_id` string, nullable
  - `scraper_id` string, nullable
  - `failing_command` string, nullable
  - `first_log_line` string, nullable
  - `status` 'in_progress' | 'open' | 'resolved', required: Support ticket status.
  - `severity` 'low' | 'normal' | 'urgent', required: Support ticket severity.
  - `agent_instruction` string, required
  - `created_at` string, date-time, required
  - `updated_at` string, date-time, required

## Other responses

- `400`: Bad request.
- `401`: Unauthorized.
- `429`: Too many requests.
- `500`: Internal server error.

## Changes

- **2026-06-25** `59ecc410cd88`: 1 info
  - added the required property `created_by` to the response with the `200` status
- **2026-06-25** `369fdc4d9aee`: 2 breaking, 1 warning
  - for the `path` request parameter `ticket_id`, the maxLength was decreased from `128` to `27`
  - for the `path` request parameter `ticket_id`, the minLength was increased from `1` to `27`
  - changed the pattern of the `path` request parameter `ticket_id` from `^ticket_[A-Za-z0-9_:-]{1,80}$` to `^ticket_[a-f0-9]{20}$`
- **2026-06-25** `4ec70e480044`: 2 breaking, 11 info
  - removed the required property `ok` from the response with the `200` status
  - removed the required property `ticket` from the response with the `200` status
  - added the optional property `failing_command` to the response with the `200` status
  - added the optional property `first_log_line` to the response with the `200` status
  - …9 more
- **2026-06-25** `2ac9065749ac`: 1 info
  - endpoint added
- **2026-06-25** `b99327dee320`: 1 breaking
  - api path removed without deprecation

[Operation history](https://skmtc.dev/tovuk/apis/tovuk-api/changes/v1/support/tickets/:ticket_id/resolve/post.md)

---

[API](https://skmtc.dev/tovuk/apis/tovuk-api.md) - [All operations](https://skmtc.dev/tovuk/apis/tovuk-api/llms.txt) - [OpenAPI document](https://skmtc.dev/tovuk/apis/tovuk-api/revisions/ef06c3a9c42b?raw)