--- title: "Changes to Create support ticket" method: POST path: "/v1/support/tickets" --- # Changes to Create support ticket `POST /v1/support/tickets` > Every recorded change to this endpoint, newest first. ## Timeline Changed in 5 of 50 revisions. - **2026-06-25** `59ecc410cd88` — 1 info - **2026-06-25** `4ec70e480044` — 3 breaking, 1 warning, 13 info - **2026-06-25** `2ac9065749ac` — 1 info - **2026-06-25** `b99327dee320` — 1 breaking - **2026-06-05** `3985c6090c91` — 29 breaking, 11 warning, 80 info ## Changes - **2026-06-25** `59ecc410cd88` — 1 info - added the required property `ticket/created_by` to the response with the `200` status - **2026-06-25** `4ec70e480044` — 3 breaking, 1 warning, 13 info - removed the required property `agent_instruction` from the response with the `200` status - removed the required property `ok` from the response with the `200` status - removed the required property `ticket/createdAt` from the response with the `200` status - added the new `in_progress` enum value to the `ticket/status` response property for the response status `200` - added the new optional request property `request_id` - added the new optional request property `scraper_id` - added the optional property `ticket/failing_command` to the response with the `200` status - added the optional property `ticket/first_log_line` to the response with the `200` status - added the optional property `ticket/request_id` to the response with the `200` status - added the optional property `ticket/scraper_id` to the response with the `200` status - the `ticket/id` response's property pattern was changed from `^[\s\S]{0,8192}$` to `^ticket_[a-f0-9]{20}$` for the status `200` - added the required property `next_command` to the response with the `200` status - added the required property `rate_limit` to the response with the `200` status - added the required property `ticket/agent_instruction` to the response with the `200` status - added the required property `ticket/created_at` to the response with the `200` status - added the required property `ticket/details` to the response with the `200` status - added the required property `ticket/updated_at` to the response with the `200` status - **2026-06-25** `2ac9065749ac` — 1 info - endpoint added - **2026-06-25** `b99327dee320` — 1 breaking - api path removed without deprecation - **2026-06-05** `3985c6090c91` — 29 breaking, 11 warning, 80 info - the response property `checkout_url` became nullable for the status `400` - the response property `checkout_url` became nullable for the status `401` - the response property `checkout_url` became nullable for the status `429` - the response property `checkout_url` became nullable for the status `500` - the response property `checkout_url` became optional for the status `400` - the response property `checkout_url` became optional for the status `401` - the response property `checkout_url` became optional for the status `429` - the response property `checkout_url` became optional for the status `500` - the `agent_instruction` response property's maxLength was unset from `1000` for the response status `400` - the `agent_instruction` response property's maxLength was unset from `1000` for the response status `401` - the `agent_instruction` response property's maxLength was unset from `1000` for the response status `429` - the `agent_instruction` response property's maxLength was unset from `1000` for the response status `500` - the `message` response property's maxLength was unset from `240` for the response status `400` - the `message` response property's maxLength was unset from `240` for the response status `401` - the `message` response property's maxLength was unset from `240` for the response status `429` - the `message` response property's maxLength was unset from `240` for the response status `500` - the `ticket/id` response property's maxLength was unset from `27` for the response status `200` - the `ticket/subject` response property's maxLength was unset from `160` for the response status `200` - removed the required property `next_command` from the response with the `200` status - removed the required property `rate_limit` from the response with the `200` status - removed the required property `ticket/agent_instruction` from the response with the `200` status - removed the required property `ticket/build_id` from the response with the `200` status - removed the required property `ticket/created_at` from the response with the `200` status - removed the required property `ticket/deploy_id` from the response with the `200` status - removed the required property `ticket/details` from the response with the `200` status - removed the required property `ticket/failing_command` from the response with the `200` status - removed the required property `ticket/first_log_line` from the response with the `200` status - removed the required property `ticket/service_id` from the response with the `200` status - removed the required property `ticket/updated_at` from the response with the `200` status - the optional response header `Retry-After` removed for the status `200` - the optional response header `Retry-After` removed for the status `400` - the optional response header `Retry-After` removed for the status `401` - the optional response header `Retry-After` removed for the status `500` - changed the pattern of the request property `details` from `^[\s\S]{1,8000}$` to `^[\s\S]{0,8192}$` - changed the pattern of the request property `failing_command` from `^[^\r\n\x00-\x1F\x7F]{1,2000}$` to `^[\s\S]{0,8192}$` - changed the pattern of the request property `first_log_line` from `^[^\r\n\x00-\x1F\x7F]{1,2000}$` to `^[\s\S]{0,8192}$` - changed the pattern of the request property `subject` from `^[^\r\n\x00-\x1F\x7F]{1,160}$` to `^[\s\S]{0,8192}$` - removed the request property `build_id` - removed the request property `deploy_id` - removed the request property `service_id` - …80 more --- [Operation](https://skmtc.dev/tovuk/apis/tovuk-api/docs/v1/support/tickets/post.md) · [API](https://skmtc.dev/tovuk/apis/tovuk-api.md) · [Page](https://skmtc.dev/tovuk/apis/tovuk-api/changes/v1/support/tickets/post)