---
title: "Changes to Service Desk - ticket detail"
method: GET
path: "/ServiceDesk/Tickets/{ticketId}"
---

# Changes to Service Desk - ticket detail

`GET /ServiceDesk/Tickets/{ticketId}`

> Every recorded change to this operation, newest first.

## Timeline

Changed in 4 of 45 revisions.

- **2026-08-24** `f55bd7543d72`: 1 info
- **2026-08-23** `05c7190a0463`: 2 info
- **2026-08-20** `4263dd755e48`: 7 info
- **2026-08-18** `4d9bcf62aa69`: 1 info

## Changes

- **2026-08-24** `f55bd7543d72`: 1 info
  - added the optional property `requester/oneOf[#/components/schemas/GetServiceDeskTicket_RequesterProfile]/greetingName` to the response with the `200` status
- **2026-08-23** `05c7190a0463`: 2 info
  - added the optional property `requesterHistory/items/startMissed` to the response with the `200` status
  - added the optional property `ticket/oneOf[#/components/schemas/ServiceDeskTicket]/startMissed` to the response with the `200` status
- **2026-08-20** `4263dd755e48`: 7 info
  - added the optional property `conversations/items/ccEmails` to the response with the `200` status
  - added the optional property `requester/oneOf[#/components/schemas/GetServiceDeskTicket_RequesterProfile]/detail` to the response with the `200` status
  - added the optional property `requester/oneOf[#/components/schemas/GetServiceDeskTicket_RequesterProfile]/recordId` to the response with the `200` status
  - added the optional property `requester/oneOf[#/components/schemas/GetServiceDeskTicket_RequesterProfile]/recordKind` to the response with the `200` status
  - added the optional property `requesterHistory/items/workspaceName` to the response with the `200` status
  - added the optional property `tasks` to the response with the `200` status
  - added the optional property `ticket/oneOf[#/components/schemas/ServiceDeskTicket]/workspaceName` to the response with the `200` status
- **2026-08-18** `4d9bcf62aa69`: 1 info
  - endpoint added

---

[Operation](https://skmtc.dev/tonbridge/apis/tonbridge-app-api/docs/ServiceDesk/Tickets/:ticketId/get.md) · [API](https://skmtc.dev/tonbridge/apis/tonbridge-app-api.md) · [Page](https://skmtc.dev/tonbridge/apis/tonbridge-app-api/changes/ServiceDesk/Tickets/:ticketId/get)