---
title: "Ask Toma staff for help"
method: POST
path: "/api/help"
---

# Ask Toma staff for help

`POST /api/help`

## Request

- Base URL: `https://www.toma.com`
- URL: `https://www.toma.com/api/help`
- Auth: one of:
  - HTTP bearer
  - API key in cookie `better-auth.session_token`

Refunds, chargebacks, payments, payouts, account problems, or questions. Staff answer by email. A few per account per hour. Same as the contact_for_help MCP tool (which names the ids task_id and application_id).

## Request body

- object
  - `topic` 'refund' | 'chargeback' | 'payment' | 'payout' | 'account' | 'question' | 'other', required
  - `message` string, required
  - `taskId` string
  - `applicationId` string

## Response `201`

The stored request.

- object
  - `id` string, required
  - `topic` 'refund' | 'chargeback' | 'payment' | 'payout' | 'account' | 'question' | 'other', required
  - `createdAt` string, date-time, required
  - `reply` string, required

## Other responses

- `400`: Missing topic or message, too long, or it holds a card number or key.
- `401`: No valid session or API key.
- `413`: The request body exceeds 2097152 bytes.
- `429`: Too many requests this hour.

---

[API](https://skmtc.dev/toma/apis/toma-api.md) - [All operations](https://skmtc.dev/toma/apis/toma-api/llms.txt) - [OpenAPI document](https://skmtc.dev/toma/apis/toma-api/revisions/b4e56e1db5a2?raw)