---
title: "Productivity report"
method: GET
path: "/reports/{inbox_id}/productivity"
tags: ["Reports"]
---

# Productivity report

`GET /reports/{inbox_id}/productivity`

## Request

- Base URL: `https://api.thrivedesk.com/v1`
- URL: `https://api.thrivedesk.com/v1/reports/{inbox_id}/productivity`
- Auth: HTTP bearer

Productivity report.

## Path parameters

- `inbox_id` string, required

## Query parameters

- `start_date` string, date, required
- `end_date` string, date, required

## Response `200`

Success.

- ReportsProductivity
  - `resolved_conversations_with_multiple_reply` integer
  - `resolved_conversations_with_one_reply` integer
  - `assigned_conversations` integer
  - `created_conversations` integer
  - `conversations_with_responses` ProductivityConversation[]
    - `id` string
    - `created_at` string, date-time
    - `messages` ProductivityMessage[]
      - `id` string
      - `created_at` string, date-time
      - `conversation_id` string
  - `resolutions_with_time` ResolutionTime[]
    - `date` string, date
    - `resolution_time` string
  - `avg_replies_to_resolution` number

## Other responses

- `401`: Missing or invalid bearer token.
- `403`: Token is valid but does not include a required scope, or the user does not have access to the resource.
- `404`: Resource not found.
- `422`: Request body failed validation.
- `429`: Rate limit exceeded. The `Retry-After` header indicates how long to wait before retrying. See [Pagination and rate limits](/get-started/pagination) for the full rate-limit policy.
- `500`: Unexpected server error.

---

[API](https://skmtc.dev/thrivedesk/apis/thrivedesk-public-api.md) - [All operations](https://skmtc.dev/thrivedesk/apis/thrivedesk-public-api/llms.txt) - [OpenAPI document](https://skmtc.dev/thrivedesk/apis/thrivedesk-public-api/revisions/dce9c632a018?raw)