---
title: "Escalate To Support"
method: POST
path: "/assistant/sessions/{session_id}/escalate"
tags: ["assistant"]
---

# Escalate To Support

`POST /assistant/sessions/{session_id}/escalate`

## Request

- Base URL: `https://api.threadchain.pro` (the document declares no server; this is the origin it was published from)
- URL: `https://api.threadchain.pro/assistant/sessions/{session_id}/escalate`
- Auth: OAuth 2
  - Password
  - Token URL: `auth/token`

Email the configured support address on the user's behalf.

Deliberately a plain endpoint rather than an agent tool: the "Send a
Request for Me" button must reliably send, not depend on the model
choosing to call something. The unified agent has its own equivalent at
POST /agent/threads/{id}/escalate; this route stays mounted for any
caller still on the /assistant/* surface.

## Path parameters

- `session_id` string, required

## Request body

- EscalateRequest
  - `message` string, required
  - `page_context` PageContext
    - `route` string, required
    - `page_type` 'dashboard' | 'techpacks' | 'techpack_detail' | 'manufacturer' | 'size_guides' | 'wallet' | 'profile' | 'unknown'
    - `tech_pack_job_id` string, uuid, nullable
    - `tech_pack_section` string, nullable
    - `trigger` 'manual' | 'job_error' | 'repeated_validation' | 'operation_timeout', nullable
    - `attachments` string[]
    - `nudge_id` string, nullable
    - `automation_error` string, nullable

## Response `200`

Successful Response

- EscalateResponse
  - `sent` boolean, required
  - `support_email` string, required

## Other responses

- `422`: Validation Error

---

[API](https://skmtc.dev/threadchain/apis/threadchain-backend.md) - [All operations](https://skmtc.dev/threadchain/apis/threadchain-backend/llms.txt) - [OpenAPI document](https://skmtc.dev/threadchain/apis/threadchain-backend/revisions/8ee288a7e6bd?raw)