---
title: "Resolve or update an order exception"
method: PATCH
path: "/v1/operator/orders/{order_id}"
tags: ["Operator"]
---

# Resolve or update an order exception

`PATCH /v1/operator/orders/{order_id}`

## Request

- Base URL: `https://api.supplyslate.com`
- URL: `https://api.supplyslate.com/v1/operator/orders/{order_id}`
- Auth: one of:
  - OAuth 2 (authorization code, authorization URL `https://mcp.supplyslate.com/authorize`, token URL `https://mcp.supplyslate.com/oauth/token`)
  - HTTP bearer

## Path parameters

- `order_id` string, required

## Headers

- `Idempotency-Key` string

## Request body

- OrderUpdate
  - `status` 'accepted' | 'processing' | 'in_production' | 'partially_shipped' | 'shipped' | 'delivered' | 'completed' | 'cancelled' | 'returning' | 'returned' | 'disputed', required
  - `note` string
  - `shipment` object
    - `carrier` string
    - `service` string
    - `tracking_number` string
    - `tracking_url` string, uri
    - `status` 'pending' | 'label_created' | 'in_transit' | 'delayed' | 'out_for_delivery' | 'delivered' | 'exception' | 'returned', required
    - `shipped_at` string, date-time
    - `estimated_delivery_at` string, date-time
    - `delivered_at` string, date-time
    - `items` object[]
      - `order_item_id` string, required
      - `quantity` number, required

## Response `200`

Successful response

- OrderResponse
  - `order` Order, required
    - `id` string, required
    - `merchant` string
    - `merchant_order_id` string, nullable
    - `status` string
    - `items` object[]
    - `shipments` object[]
    - `issues` object[]
    - `cancellation_requests` object[]
    - `returns` object[]
    - `warranty_claims` object[]
    - `events` object[]
  - `request_id` string

## Other responses

- `400`: Invalid request
- `401`: Authentication required
- `403`: Scope or tenant boundary denied
- `404`: Resource not found
- `409`: State conflict or idempotency mismatch
- `429`: Rate limited

---

[API](https://skmtc.dev/supplyslate/apis/supplyslate-agent-native-supply-api.md) · [All operations](https://skmtc.dev/supplyslate/apis/supplyslate-agent-native-supply-api/llms.txt) · [OpenAPI document](https://skmtc.dev/supplyslate/apis/supplyslate-agent-native-supply-api/revisions/f7989551f167?raw)