---
title: "Get Team Ticket Report Overview"
method: GET
path: "/api/psa/{team_key}/reports/overview"
tags: ["psa"]
---

# Get Team Ticket Report Overview

`GET /api/psa/{team_key}/reports/overview`

## Request

- Base URL: `https://api.superit.ai` (the document declares no server; this is the origin it was published from)
- URL: `https://api.superit.ai/api/psa/{team_key}/reports/overview`
- Auth: HTTP bearer

Ticket analysis report over the team's primary connection.

## Path parameters

- `team_key` string, required

## Response `200`

Successful Response

- TicketReportOverview
  - `generatedAt` string, date-time, required
  - `periodFrom` string, date-time, nullable, required
  - `periodTo` string, date-time, nullable, required
  - `dataSource` string, nullable, required
  - `connectionKey` string, nullable, required
  - `costPerHour` number, required
  - `totalTickets` integer, required
  - `totalHoursLogged` number, required
  - `hoursSavable` number, required
  - `ticketsWithoutTimeData` integer, required
  - `coverage` ReportCoverage, required
    - `ticketsResolvable` integer, required
    - `totalTickets` integer, required
    - `ratePercent` number, required
  - `resolutionBreakdown` ResolutionBreakdownItem[], required
    - `resolution` string, required
    - `ticketCount` integer, required
    - `hoursSavable` number, required
    - `percent` number, required
  - `automationBreakdown` AutomationBreakdownItem[], required
    - `automation` string, required
    - `ticketCount` integer, required
    - `hoursSavable` number, required
    - `percentOfSavable` number, required
  - `tickets` ReportTicket[], required
    - `ticketKey` string, required
    - `ticketNumber` string, required
    - `summary` string, required
    - `automation` string, required
    - `hoursLogged` number, nullable, required
    - `hoursSavable` number, required
    - `costSaving` number, required

## Other responses

- `400`: Invalid input
- `401`: Not authenticated
- `403`: Forbidden
- `404`: Not found
- `405`: Method not allowed
- `409`: Conflict
- `422`: Validation Error

---

[API](https://skmtc.dev/superit/apis/super-it-api.md) - [All operations](https://skmtc.dev/superit/apis/super-it-api/llms.txt) - [OpenAPI document](https://skmtc.dev/superit/apis/super-it-api/revisions/4944d556c2bb?raw)